Optimizing Engagement in the Age of the Customer
Companies in most industries have historically gained competitive advantage through effective management of capabilities such as manufacturing, distribution or information. However, these traditional differentiators have now become commodities available to all. So what should companies be doing to beat the competition now? Industry analysts and business publications have declared the arrival of the "Age of the Customer", wherein successful companies will achieve dominant positions through superior knowledge of and engagement with their customers.
Eventus Solutions Group is a nationally recognized consulting and managed services firm made up of experienced professionals that are 100% focused on customer engagement. From the ground up, we have built our firm to fuse strategic planning, technology sourcing and implementation, and day-to-day operational execution exclusively in the contact center and customer engagement arena.
With over 200 successful contact center consulting projects delivered, our client list includes some of the most well known brands in healthcare, insurance, retail, communications, government and other industries. The popularity of our services and unique business model has earned us recognition on the Inc. 500 list of the nation's fastest growing private companies. Much of this growth has come from repeat business with existing clients.