• Health Insurance Exchange Program

    The choice of the right contact center to complement your technology solution with personal enrollment assistance will determine the initial success and long-term sustainability of state-run Health Insurance Exchanges.

  • Strategy Consulting

    Eventus works with leaders in a wide range of organizations to advance their customer experience mission and optimize their contact centers, while managing risk. We enable positive change in operations through the application of our unique business and consulting models.

  • Unique, Comprehensive, Value – Driven

    Eventus delivers a unique competitive advantage to Customer Operations through a comprehensive portfolio of powerful next‐gen technologies, hands‐on operational management, and flexible, highly adaptable cloud development that accelerates progress.

  • Contact Center Cost Control :
    The Art of Balance

     

    Eventus’ team of industry professionals has deep expertise in dramatically accelerating contact center improvement. We help you strike the right balance between contact center cost and customer satisfaction and quality.

  • White Paper:
    Leveraging Knowledge Management

    How to Improve Information Flow, Increase Revenue and Leverage Technology to Enhance Customer Service

  • White Paper:
    Creating today’s carefully calibrated,
    customer-focused contact center

Expertise, Technology and Services for Agile Customer Operations

Strategic Direction and Insight Infused Planning for New Pathways to Profit from Customer Operations

  • Unmatched deep domain expertise in world‐class customer service technologies and processes
  • Fast progress and strong results in bridging the gap between organizations and high‐quality solution providers.
> Solutions

Unified, Focused, Cost Effective Day-to-Day Management of Customer Operations in the Cloud

  • Robust, timely, integrated performance monitoring and reporting across platforms and contact center service vendors
  • Managing contact volumes, optimizing service response and driving profitability
> Solutions

Technical and Operational Excellence for Fast, Value-Driven Development of Cloud Applications

  • Custom functionality for efficiency and effectiveness of customer service.
  • Proprietary STORM development captures value quickly, adapting operationally in parallel to development.
> Solutions

Excellence in Execution and Fast Return on Investment

  • About Eventus
    • Eventus is a premier provider of advanced, comprehensive solutions for Customer Operations Management. Our vanguard technologies, consulting and cloud operations managed services help organizations modernize and optimize their Customer Operations with the right solution that targets business outcomes and strengthens customer loyalty.
    Our technologies and services are proven to:
    • Deliver superior value
    • Mitigate risk
    • Optimize capabilities for single or multi-site Customer Operations
    • Leverage best practices in full-scope project execution
    • Readily scale and adapt to changing needs and legislation
    • Lower burdens on your resources
    • Provide a strong competitive advantage in a dynamic business environment
    • Secure fast Return on Investment
  • Solutions

    • Strategic Consulting Solutions

    Cloud Operations

    Cloud Application Services

    - Cloud Migration
    - Inbound/Outbound Customer Care
    - At-Home Agent Solutions
    - IVR Services
    - QA & Performance Management
    - Training / eLearning
    - CRM
    - Workforce Management
    - Social Media
    - Business Intelligence
    - Training/eLearning
    - ROI Analysis
    - Contact Center Site Selection
    - Customer Operations Analysis & Optimization
    - Data Center & Disaster Recovery
    - RFI and RFP Management
    - Knowledge Management

     

    Technology Support & Development:
    - Custom Applications
    - Knowledge Management
    - Customer Contact Channels
    - Unified CRM Desktop
    - Toll Provider
    - Hosted ACD / CTI / IVR

    Operational Support:
    - Forecasting & Scheduling
    - Training & Knowledge Management
    - Real-time & Historical Reporting
    - Marketing Campaign Performance Management
    -  Social Media Internal or Outsourced Contact Centers
    - Balanced Scorecards Quality Assurance Program

    - RightNow Programming
    - Salesforce.com Management
    - Major Hosted ACD Platforms
    - Hosted IVR Platforms

  • Blog

    • The Cloud Migration 2.0 – Services Meet Hardware and Software

    When most people in Customer Operations speak of the cloud, they are referring to a type of computing based on sharing computing resources rather than having local servers or personal devices to handle applications. Most people think of the iron and technology management costs, and realize there is a significant leverage and flexibility in acquiring functionality as a service.

    Read More..

    Centralizing Customer Operations… in the Cloud?

    Customer Operations is a multifaceted discipline that involves thousands of individual decisions daily from people spread across multiple business units, geographies, vendor partners, as well as internal departments. These and many other factors diffuse a single voice to your customer and frequently also waste your resources.

    Read More..

    Homeland Security expands push toward insourcing

    The Homeland Security Department has finished a review of nearly 100 service contracts to see which should be insourced. It now plans to start reviewing every existing and future contract. Jeff Neal, Homeland Security's chief human capital officer, would not say what contracts were, or how many — if any — jobs might be insourced as a result of the review because its findings are under review by the Office of Management and Budget.

    Read More..

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