Executive Bios

  • Craig Tobin

    • Founder and Managing Partner

    Craig has spent the past 24 years in executive leadership roles with Fortune 500 organizations and private equity firms. Prior to joining Eventus, Craig recently held a position as Managing Director for Accenture’s New Businesses organization that focused on incubating new business within the firm that could leverage technology based solutions to improve the revenue per employee model. Prior to Accenture, Craig spent the early part of his career with GE, in various executive leadership roles, in which he managed businesses in excess of $200M+ that included the leadership of global contact centers and back office operations. Craig then took on the role as the Regional CEO for Oxford Health Plans responsible for building their back-office operations from inception to 3800+ employees and launching their HMO during the company’s growth from $200M to $3.5B in revenues.

    For the past 12 years Craig has taken on Sales/Marketing executive roles with TeleTech Holdings, Equitant, Accretive Commerce & Accenture where he has been responsible for developing strategic outsourcing relationships valued in excess of $1.5Billion working with the Fortune 500 companies. Tobin holds a BA in Industrial Engineering from Northeastern University and graduated from the GE Executive Corporate Management Program.

  • Milos Djokovic

    • Managing Director

    Milos brings to Eventus a wealth of leadership experience, industry contacts and over 20 years in CRM and in Mobile. Milos is a proven industry executive and innovator with a strong history of founding and growing companies with operational strategies necessary to help them grow and succeed.

    Milos Djokovic, who is known for his leadership skills and as an innovator, most recently served as the Chief Executive Officer of a public mobile software company — Zi Corporation. In his four and a half years at the company Milos directed the organizational realignment and strategic refocusing of Zi and successfully led the company to an acquisition by Nuance in April 2009.

    Milos founded Toronto-based CRM services company Cygnus Corporation in 1992. Following its acquisition in 1998 by Denver-based TeleTech, one of the largest teleservices companies, he was appointed Chief Technology Officer for TeleTech. As TeleTech’s CTO, Milos led the development and delivery of advanced technology solutions for customer relationship management until 2003. While at TeleTech, he also served as Chief Executive Officer of enhansiv, an Irvine-based software subsidiary focused on marketing and managing hosted technology products for the Customer Relationship Management (CRM) marketplace. Milos was also employed at Accenture where he help develop the firm’s CRM technology strategy.

    Milos is a licensed professional engineer and holds a bachelor’s degree in computer engineering and management science from the University of Waterloo in Ontario, Canada.

  • Lonnie C. Blanchard III

    • Senior Vice President of Strategy & General Counsel

    Lonnie has more than 20 years of experience in the call center and BPO industry. As a practicing lawyer, he has represented clients in that industry for transactions, litigation and general legal issues. For a period of time, he was the Senior Vice President of Strategic Business Development for TeleTech Holdings, Inc. and was a senior member of the deal team that closed many of TeleTech’s largest customer transactions. He is currently in private practice working primarily with entrepreneurs and companies in the call center and BPO industries. Lonnie holds a bachelor’s degree in accounting and an MBA from the Indiana University Kelley School of Business and a law degree from University of California, Los Angeles.

  • John Smiley

    • Vice President

    John brings to Eventus a diverse set of leadership experience, industry contacts and over 20 years in Customer Relationship Management and Business Process Outsourcing. John is a proven industry executive and innovator with a strong track record of enabling companies with the operational strategies and execution capability necessary to help them grow and succeed.

    Prior to Eventus, John served as a Senior Executive at Accenture. In his over six years at the company John worked within multiple industries, including; Communications, High Tech, Financial Services and Retail. His roles included Management Consulting for CRM at Fortune 10 companies, leadership of the BPO Solutions and Architecture team for Customer Care outsourcing, account delivery management for a major telecommunications outsourcing engagement and product management for Accenture’s BPO Customer Care offering.

    Before Accenture John was with Denver-based TeleTech, one of the largest global BPO companies for almost ten years. During his time at TeleTech the company experienced explosive growth from a few millions in revenue per year to over $1 billion in annual revenue. During his time at TeleTech he held multiple roles in Technology, Operations and Delivery. John’s roles at TeleTech included technology R&D, technology leadership, management of solutions development, technology delivery domestically and internationally. He also had roles in operational delivery driving improvements in operational platforms processes and delivery capability domestically and internationally. While at TeleTech, he also served as SVP of Technology of enhansiv, an Irvine-based software subsidiary focused on marketing and managing hosted technology products for the Customer Relationship Management (CRM) marketplace.

  • Kevin Appleton

    • Vice President

    Kevin Appleton brings 20 years of healthcare operations experience to the Eventus team. Mr. Appleton spent eight years in strategic planning and senior operations management roles in the Dartmouth Hitchcock healthcare system, a nationally recognized academic medical center in New England. In addition to managing the practice operations for one of Hitchcock’s largest multispecialty provider groups, Mr. Appleton’s responsibilities included all managed care contracting and regional program development for new clinical services.

    Kevin’s subsequent experience at Oxford Health Plans as Vice President of Operations included oversight of the entire Service Organization, including all contact centers, in support of the Plan’s 2,000,000 members. Along with the customer, provider, and broker service functions, he also lead the workforce management, training, and QA teams, and was responsible for developing service strategies and leveraging technology to improve overall operating efficiency and increase member satisfaction and account retention. Appleton holds a BA from St. Lawrence University, and an MBA from the Whittemore School of Business and Economics at the University of New Hampshire.