Approach

subscribe our rss

Eventus has world-class, deeply experienced consultants who have years of hands-on experience.

Every member of the Eventus team has a long history managing contact centers and technology or functioning as senior executives with major outsourcers.

This team of experts, with skills that span operations, technology and strategy, has earned a reputation for quickly delivering optimal solutions with high-value returns.

Many clients across multiple industries leverage Eventus to help them design and execute a strategy to drive business improvement in their contact centers. We cover all facets of customer care consulting from customer experience design and contact center assessment through technology and outsourcer selection and implementation. Eventus can help you achieve the performance improvement your company needs.

Best Practice Insider

What Our Clients Say

Eventus enabled TriZetto to quickly survey the market of leading healthcare BPO companies and identify the ideal partners for a new market opportunity. Eventus was highly professional and managed the entire RFI process for TriZetto and facilitated our strategic and executive discussions.

Eric Grossman, Vice President Enterprise Strategy

TriZetto Customer Testimonial

About Eventus

Eventus is a premier provider of advanced, comprehensive solutions for Customer Operations Management. Our vanguard technologies, consulting and cloud operations managed services help organizations modernize and optimize their Customer Operations with the right solution that targets business outcomes and strengthens customer loyalty.
Our technologies and services are proven to: Deliver superior value Mitigate risk Optimize capabilities for single or multi-site Customer Operations Leverage best practices in full-scope project execution	Readily scale and adapt to changing needs and legislation Lower burdens on your resources Provide a strong competitive advantage in a dynamic business environment Secure fast Return on Investment

Solutions

Strategic Consulting Solutions

Cloud Operations

Cloud Application Services

- Cloud Migration
- Inbound/Outbound Customer Care
- At-Home Agent Solutions
- IVR Services
- QA & Performance Management
- Training / eLearning
- CRM
- Workforce Management
- Social Media
- Business Intelligence
- Training/eLearning
- ROI Analysis
- Contact Center Site Selection
- Customer Operations Analysis & Optimization
- Data Center & Disaster Recovery
- RFI and RFP Management
- Knowledge Management

Technology Support & Development:
- Custom Applications
- Knowledge Management
- Customer Contact Channels
- Unified CRM Desktop
- Toll Provider
- Hosted ACD / CTI / IVR

Operational Support:
- Forecasting & Scheduling
- Training & Knowledge Management
- Real-time & Historical Reporting
- Marketing Campaign Performance Management
- Social Media Internal or Outsourced Contact Centers
- Balanced Scorecards Quality Assurance Program

- RightNow Programming
- Salesforce.com Management
- Major Hosted ACD Platforms
- Hosted IVR Platforms

Blog

The Cloud Migration 2.0 – Services Meet Hardware and Software

When most people in Customer Operations speak of the cloud, they are referring to a type of computing based on sharing computing resources rather than having local servers or personal devices to handle applications. Most people think of the iron and technology management costs, and realize there is a significant leverage and flexibility in acquiring functionality as a service.

Centralizing Customer Operations… in the Cloud?

Customer Operations is a multifaceted discipline that involves thousands of individual decisions daily from people spread across multiple business units, geographies, vendor partners, as well as internal departments. These and many other factors diffuse a single voice to your customer and frequently also waste your resources.

Homeland Security expands push toward insourcing

The Homeland Security Department has finished a review of nearly 100 service contracts to see which should be insourced. It now plans to start reviewing every existing and future contract. Jeff Neal, Homeland Security's chief human capital officer, would not say what contracts were, or how many — if any — jobs might be insourced as a result of the review because its findings are under review by the Office of Management and Budget.