Eventus world-class consultants can help you simplify and streamline business processes using today’s best technology — enabling you to drive down costs while maintaining high levels of customer satisfaction.

There are more than 30 contact center automation options available today. These technologies allow customers to communicate with you in their preferred channels,  increasing satisfaction levels and giving you the opportunity to reach out to more people. The automated tools can analyze and help you understand the customer experience within the automated channels. And,  they can give you an integrated view of contact management and call history across all channels.

Based on your specific business goals,  Eventus consultants can enable the right technology solutions. For example:

• Interactive Voice Response (IVR): Most global organizations are rapidly turning to Interactive Voice Response services to enjoy reduction in service costs. There are several ways to deliver the solution from licensed SaaS models to fully managed service approaches and Eventus can help identify the right solution for your business.
• Hosted ACD (Automatic Call Distribution): Many companies are looking to third-party providers to offer ACD, CTI, recording and additional functionality on a hosted basis. Eventus can determine if this approach makes sense for your business.
• Voice Analytics: Leverage voice analytics to harness customer and business insights from customer interactions and correlate speech metrics to corporate and operational performance indicators.
• Email Processing: Depending on your business, Eventus can guide you toward the best approach for handling your email inquiries and responses. For some clients, a stand-alone dedicated solution makes more sense than an integrated desktop with call handling.
• Chat, Web & Social Media: Your agents can be just as responsive to customers using these media as they are to traditional phone callers. Our consultants can work with you to determine how to leverage these technologies in your organization.
• Document Management: One of the challenges with many businesses is managing a significant amount of white mail and paper forms. Eventus can help you with technologies that allow document access to those who need it — accurately and securely.