Agents are more productive and effective with better tools.

This reduces handle times, increases morale and creates a happier customer. The customer experience, company brand image, competitive advantage and reputation are improved. And last, but not least, the company’s bottom line is given a boost.

The right mix of industry tools can actually minimize your desktop technology footprint and help your agents work faster to capture customer interactions, access a robust knowledge base and present the right offers at the right times.

Eventus can similarly recommend and help unify other pieces of your contact center operations with proven and emerging solutions,  such as:

• Unified Desktop: Reduce average handle times and improve access to information by unifying into a single desktop environment.
• Virtualization: Research confirms that joining multisite contact-centers into a single virtual center will boost efficiency and cut costs. Virtualization leads to better handling of calls during peak traffic and access to a wider talent pool of call center agents.
• Multi-channel Processing: Eventus and its best-of-breed partners can help you manage phone, chat, email & social media volume growth, demand variability and global expansion effectively and comprehensively.
• Complaint and Case Management: The right case management solution helps you easily maintain and track customer data and interactions with a single system. It should be easy and quick to record complaints, escalate and notify appropriate parties and record details of the resolution process for future reference.