Approach
Eventus has world-class, deeply experienced consultants who have years of hands-on experience managing contact centers and technology or functioning as senior executives with major outsourcers. This team of experts, with skills that span operations, technology and strategy, has earned a reputation for quickly delivering optimal solutions with high-value returns.
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Strategy
Your company has decided to make some changes to enhance the long- or short-term success of your business. That’s a business decision that demands strategic expertise as well as proven methodologies and established approaches. Eventus can help create a BPO or contact center strategy that integrates into your business strategy.
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Automation
Eventus world-class consultants can help you simplify and streamline business processes using today’s best technology — enabling you to drive down costs while maintaining high levels of customer satisfaction. There are more than 30 contact center automation options available today. These technologies allow customers to communicate with you in their preferred channels, increasing satisfaction levels and giving you the opportunity to reach out to more people.
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Performance
Contact center performance is the key to getting the most out of your operations. The metrics you assign to the operations are critical for your success. Often, key performance metrics and the way they are defined present a challenge — a careful balancing act between minimizing call duration, maximizing revenue and keeping customers happy.
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Efficiency
Efficiency in the contact center involves optimizing costs and streamlining business processes while maintaining or improving customer satisfaction. The key is to first establish some hard and fast goals around the needs of your company and the needs of your customers.
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Desktop
Agents are more productive and effective with better tools. This reduces handle times, increases morale and creates a happier customer. The customer experience, company brand image, competitive advantage and reputation are improved. And last, but not least, the company’s bottom line is given a boost.
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Revenue
As opposed to the old “call center = cost center” model of yesteryear, today’s contact center can become a core operation that helps meet corporate strategic goals for profitability and revenue. As the true eyes and ears of your organization, the contact center can be transformed into your intelligence operation – mining valuable data from each customer contact.
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Green Dot has been extremely pleased with Eventus and the deep expertise they provide in contact center management. And more importantly, instead of simply being consultants, they quickly and effectively made themselves invaluable by adapting to the Green Dot culture and owning their results.
