Your company has decided to make some changes to enhance the long or short-term success of your business.

That’s a business decision that demands strategic expertise as well as proven methodologies and established approaches. Eventus can help create a BPO or contact center strategy that integrates into your business strategy.

Eventus has world-class consultants who bring strategic experience to the table. They listen and assess your needs in detail,  then map out a custom-tailored strategy to accelerate results. Performing this type of an assessment and building a roadmap identifies key milestones, along with a realistic view linking the targeted outcomes with time,  effort and investment.

The strategy we outline for you might include optimization and transformation of your current operational capabilities,  implementation of emerging technologies or finding the right outsourcing solution to deliver your desired business outcomes at a reasonable cost while enhancing overall customer satisfaction.
Eventus consultants are experts in:

• Contact Center Assessments: Identifying the strengths, weaknesses, opportunities and threats to your operation and providing a comprehensive and current analysis of various aspects of contact center management, operations and technology.
• Customer Experience Planning: Architecting an experience that builds loyalty and reduces customer attrition. According to a recent Forrester report, 90% of executives said that the customer experience was very important or critical, but only 11% consider themselves to be very disciplined in their approach to customer experience. Planning the experience can help differentiate your business from the competition.
• Technology & Operations Roadmapping and Budgeting: Objectively evaluating your internal technology to ensure relevance in your business, identifying improvement opportunities, outlining costs and risks, and establishing a real-world integration plan. Assessing your current operations and developing quantified and prioritized recommendations for optimization of existing contact center staffing, business process and management approach.
• Offshore and Onshore Strategy: Our consultants have a detailed understanding of the intricacies of both offshoring and onshoring. Both have advantages and disadvantages. The right strategy often involves a blending of resources. The companies that are most successful in understanding both will achieve maximum benefit. Eventus has extensive experience in the complex area of outsourcing contracts and negotiations.
• Social Media Strategy: Developing a technology-enabled strategy that allows your company to respond to the fast-evolving demands of social media.
• RFP (Request for Proposal) Management: Streamlining the sourcing process and delivering superior results. Eventus has extensive experience in driving the RFP process to help achieve better-than-market pricing. In concert with your legal and procurement teams, Eventus will help you optimize your contract structures with your vendors.

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