Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.

Experience Design

Managed Solutions

Enabling Innovations

Who We Do Business With

2 of Top 5

Retail/E-Commerce Companies

3 of Top 20

US Health Organizations

2 of Top 3

US Telecommunications Companies

1 of Top 2

Global Hospitality Providers

2 of Top 5

Multi-Level Marketing Companies

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Every Event an Opportunity

Frustration and Friction in Customer Support: Here’s How One Company Solved for Both

Frustration and Friction in Customer Support: Here’s How One Company Solved for Both

In today’s fast-paced world of on-demand services, entertainment, and products, customers’ expectations have risen in regard to almost every aspect of a company, including the customer experience. All too often, help desk agents, whether in contact centers or manning online chat sessions, become the target of customers who are frustrated when their products don’t work, when their billing is incorrect, when they regret a purchase and demand a return or a refund, and more.

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