Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Experience Design
Managed Solutions
Strategy
Consulting
Technology
Operations
Enabling Innovations
Who We Do Business With
2 of Top 5
Retail/E-Commerce Companies
3 of Top 20
US Health Organizations
2 of Top 3
US Telecommunications Companies
1 of Top 2
Global Hospitality Providers
2 of Top 5
Multi-Level Marketing Companies
Follow Us:
Every Event an Opportunity
Great Expectations: CX For Generations to Come
Last summer, while driving to the mountains in Colorado, my then ten-year old daughter announced, “I want to watch episode three, season two of Mako Mermaids.” This proclamation was not to me or my wife, but rather to her tablet – which delivered exactly what she requested in a matter of seconds. When I was a kid, I felt fortunate to play the license plate game (and I still haven’t seen one from North Dakota even today)!
CX and The Customer Evolution: In 2020 Change Will Be The Only Constant
While predictions abound this time of the year, I have only one – that change will be the only constant as we head into the third digital decade of the 21st century. And why not! If nothing changes, we stay the same. We don’t evolve or get better. We need new ideas. We need positive change. We need progress.
2020 Will Redefine CX Outsourcing and Managed Services With Technology Advances and Economies of Scale
As the impact of a differentiating Customer Experience (CX) continues to drive investment in delivering not only a great CX, but competitive CX, the trend towards outsourcing contact centers is continuing to rise, with no end in sight.