Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Experience Design
Managed Solutions
Strategy
Consulting
Technology
Operations
Enabling Innovations
Who We Do Business With
2 of Top 5
Retail/E-Commerce Companies
3 of Top 20
US Health Organizations
2 of Top 3
US Telecommunications Companies
1 of Top 2
Global Hospitality Providers
2 of Top 5
Multi-Level Marketing Companies
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Every Event an Opportunity
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold?
As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the global pandemic in 2020, how they plan and budget for 2021 and beyond – especially in the contact center industry – has taken on a whole new meaning.
APA for Accelerated ROI
Who isn’t trying to find new ways to conserve resources – lower costs – and generate better results from their investments in customer experience and contact centers? There are so many opportunities to save money by leveraging automation to reduce labor.
When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption
Nearly every large enterprise and government agency has a dramatic story about shifting their contact center workforce to a work-from-home (WFH) model in record time due to the pandemic. Now that it has happened, out of necessity, and contact center leaders have worked through the initial shock of moving agents home, WFH is becoming the rule rather than the exception.
Download our eBook to learn more about the Eventus story, strategy and systems.