Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Experience Design
Managed Solutions
Strategy
Consulting
Technology
Operations
Enabling Innovations
Who We Do Business With
2 of Top 5
Retail/E-Commerce Companies
3 of Top 20
US Health Organizations
2 of Top 3
US Telecommunications Companies
1 of Top 2
Global Hospitality Providers
2 of Top 5
Multi-Level Marketing Companies
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Every Event an Opportunity
Frustration and Friction in Customer Support: Here’s How One Company Solved for Both
In today’s fast-paced world of on-demand services, entertainment, and products, customers’ expectations have risen in regard to almost every aspect of a company, including the customer experience. All too often, help desk agents, whether in contact centers or manning online chat sessions, become the target of customers who are frustrated when their products don’t work, when their billing is incorrect, when they regret a purchase and demand a return or a refund, and more.
CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation?
Despite the chaos and uncertainty that largely defined 2020 given the pandemic – or perhaps because of it – improving the Customer Experience (CX) continued to rank as the second or first priority among enterprise leaders across sectors.
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021
2020 was unlike any other in the customer service and contact center industry. Overnight, organizations were forced to rethink and re-tool how they interacted with customers in the middle of a highly uncertain, chaotic, and traumatic time.
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