Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Experience Design
Managed Solutions
Strategy
Consulting
Technology
Operations
Enabling Innovations
Who We Do Business With
2 of Top 5
Retail/E-Commerce Companies
3 of Top 20
US Health Organizations
2 of Top 3
US Telecommunications Companies
1 of Top 2
Global Hospitality Providers
2 of Top 5
Multi-Level Marketing Companies
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Every Event an Opportunity
Lighting Up The Utility Industry at the Intersection of IoT & CX
The adoption of digital energy meters by utility companies has been one of the greatest success stories in the dynamic and fast-growing IoT industry.
Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence
Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual customer), security (ensuring compliance with increasingly strict privacy regulations), automation (smarter and smarter bots), augmentation (natural language processing and the development of avatars), emotion sensing, voice-to-text translation (and related search for coaching and audits) and, of course, any and all Artificial Intelligence (AI) applications which we’re seeing more of in 2020.
How An Orchestrated Customer Journey can Differentiate Energy Providers in an Increasingly Competitive, Deregulated Market
Millennials (those born after 1982) account for one-third of the adult population this year and will comprise 75 percent of the workforce by 2025. They are digital natives, and their expectations for customer service are completely different than those of previous generations, as are their expectations for their energy providers.
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