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Does Your Customer Contact Center Have A Plan For Social Media?

Does Your Customer Contact Center Have A Plan For Social Media?

by Arti Visana | Dec 30, 2013 | Feature

Does Your Customer Contact Center Have A Plan For Social Media? 30 DECEMBER 2013 Eventus Marketing Team Back in 2010, a mere 5% of organizations were taking advantage of social media to provide quality customer service to their customers.  As 2014 approaches, the...

Colorado Health Exchange Starts Strong As Federal Exchange Falters

by Arti Visana | Dec 12, 2013 | Feature

Colorado Health Exchange Starts Strong As Federal Exchange Falters 12 DECEMBER 2013 Eventus Marketing Team It’s no secret that the Federal Exchange and its website has not been working as planned, but even more bad news has come from Washington this week as it seems...
10 Features & Benefits of Oracle RightNow Chat Cloud Service

10 Features & Benefits of Oracle RightNow Chat Cloud Service

by Arti Visana | Dec 9, 2013 | Feature

10 Features & Benfits of Oracle RightNow Chat Cloud Service 09 DECEMBER 2013 Eventus Marketing Team For companies looking to improve their contact centers and customer support, live chat services are growing in popularity and a fantastic way to interact with your...
How Match.com Maintains a Customer-Focused Contact Center

How Match.com Maintains a Customer-Focused Contact Center

by Arti Visana | Dec 3, 2013 | Feature

How Match.com Maintains a Customer-Focused Contact Center 03 DECEMBER 2013 Eventus Marketing Team In the eyes of Match.com, customer satisfaction is everything.  That’s why they’ve searched for and implemented some of the latest and most innovative contact center...

Recent Posts

  • Frustration and Friction in Customer Support: Here’s How One Company Solved for Both
  • CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation?
  • The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021
  • Conquering the Budget Struggle for Contact Center Transformation: Previewing Our Upcoming Webinar
  • Big Data Analytics – What Contact Centers Can Learn from the Tampa Bay Rays

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