The Age of the Customer and How We Got Here

The Age of the Customer and How We Got Here

The Age of the Customer and How We Got Here 27 MARCH 2014 Eventus Marketing Team We grew up hearing from various bosses and businesses about how “the customer is always right” and how you should focus on meeting their needs.  Before now, those ideas were considered...
The Complete History of Customer Service Operations

The Complete History of Customer Service Operations

The Complete History of Customer Service Operations 31 MARCH 2014 Eventus Marketing Team It can be hard to fathom a life without customer service in it.  Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and...