Jim Lal Joins Eventus Solutions Group as Senior Vice President of Sales

12

MAY 2015

Eventus Marketing Team

Denver — Eventus Solutions Group announced today that Jim Lal has joined the firm as Senior Vice President of Sales.  In his new role, Lal takes over responsibility for sales of Eventus contact center consulting services including management consulting, technology implementations and managed services. Lal is based at the company’s headquarters in Englewood, Colorado.

Like most other Eventus executives, Jim is a contact center veteran, having worked in the contact center industry for over 25 years.  Jim comes to Eventus from Avaya, where he spent seven years as a General Manager responsible for sales of professional services as well as project delivery.  Prior to Avaya, Jim spent eight years at BearingPoint, where he was an Associate Partner responsible for sales in the CRM/Contact Center segment.

“We are thrilled to have someone with Jim’s sales, professional services and contact center experience heading up our sales activities”, said Craig Tobin, Eventus Solutions Group Managing Director. “Thanks to his background at Avaya, American Express and elsewhere, Jim has been able to immediately contribute to strategic discussions with clients, prospects and partners.”

Jim started his contact center career with Pacific Southwest Airways, which was subsequently acquired by US Airways.  He then moved to Household International (now HSBC), where he was a Director for the Credit Lending Division.  He subsequently took a position as Director of Fraud Operations with American Express, where he led a team of 150 contact center agents and back office personnel across three locations.

Jim holds a B.S. degree in Mathematics from University of California Santa Cruz and a M.B.A. from University of Phoenix.

For more information, visit https://www.eventusg.com.

 

Similar Blogs

Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights

Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights

There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the value of cultivating long-term, loyal relationships.
There is also no question that this and future generations have come to expect fast, friendly, accurate service with happy endings, on their terms, on their timetable, and on the channels of their choice.

read more