Caution: Home Agent Applicant Flooding Ahead

Caution: Home Agent Applicant Flooding Ahead

Caution: Home Agent Applicant Flooding Ahead 22 AUGUST 2015 Eventus Marketing Team Earlier this month, we released the first of a three-part series of whitepapers on home agent contact centers, There’s No Place Like Home.  If you read that paper and found yourself...
Contact Centers Pack Up and Go Home

Contact Centers Pack Up and Go Home

Contact Centers Pack Up and Go Home 06 AUGUST 2015 Eventus Marketing Team Cost containment is still a factor in the contact center, but it’s no longer the driving force. Today, the customer is firmly at the wheel, and home agent contact centers have moved to the...