The Evolution of Contact Centers

The Evolution of Contact Centers

The Evolution of Contact Centers 19 MARCH 2016 Eventus Marketing Team Last year, the contact center consulting experts at Eventus Solutions Group published a series of three whitepapers on Home Agents.  The first provided an overview of Home Agents while the second...
The Future of Knowledge Management

The Future of Knowledge Management

The Future of Knowledge Management 04 MARCH 2016 Eventus Marketing Team As contact center consulting experts engaged with dozens of Fortune 500-class clients, Eventus has a unique perspective on the world of customer engagement.  One recent trend we have identified is...