Eventus Solutions Group Continues Expansion into the European Market
Eventus Marketing Team
Denver, CO – September 25th, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is supporting global digital transformations and customer engagement strategies with large European-based retailers. Through these transformative consulting projects, Eventus brought deeply experienced operations and technology experts to drive telephony-based Customer Relationship Management (CRM) strategies, implementation, and ongoing managed services.
Using its Plan, Build, Manage Framework, Eventus enabled these top-tier clients to:
- Drive better customer experiences at a lower total cost of ownership
- Provide a true omni-channel customer experience by leveraging on premise and cloud solutions.
- Consolidate and modernize their global telephony and contact center agent desktop platforms.
- Leverage and maximize best-of-breed CX technologies; including Genesys, Pega, Oracle and inContact.
“Our clients have seen overall cost reductions greater than 28%, including resources and technology combined”, stated Milos Djokovic, CEO and Managing Director of Eventus. “These results are just one significant outcome of enhancing overall CX capabilities for our clients”, he added.
Eventus is excited about several recent, new client engagements which expand its US practice into the European marketplace. Our proven methodologies of working with clients through the journey of building a strategy, implementing technology, and supporting ongoing operations truly provides transformative customer experiences for clients across an array of industries and countries.
The epic rises and falls of great companies that failed to adapt to changing technologies have now become legendary. Of the 500 companies on the Fortune 500 list in 1955, only 60 remained by 2017 — and in 2019, we’re seeing the enterprise value of companies that have failed to adapt decline as challengers roll out new products, services and business models that are simply more convenient and less expensive than traditional alternatives.
This week, hundreds of Eventus team members are gathering in Denver as we always do every year.
We are celebrating ten years of success and growth, while preparing for another big year ahead as we continue to onboard new clients while deepening relationships with our existing clients, many whom have been with us from the beginning.