Eventus Solution Group Working with Worldwide, Non-Profit Healthcare Hospital
Eventus Marketing Team
Denver, CO – November 27, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is working with a worldwide non-profit healthcare research hospital focused on transforming outcomes for cancer patients.
Eventus is working on a digital transformation strategy that will include global expansion, modernization of telephony, CRM systems, and improved knowledge management, Artificial Intelligence (AI), and desktop automation solutions.
“Our digital transformation project will allow our client to better serve its customers resulting in higher customer satisfaction for patients and their families”, indicated Craig Tobin, Managing Partner at Eventus Solutions Group.
Through this project, and several other clients in the healthcare industry, Eventus continues to rapidly expand its healthcare practice which includes payer, provider and hospital systems – to optimize customer experience through operational and technology modernization, and transformation.
The news is filled with stories about contact centers forced to respond to Work From Home (WFH) models given the COVID-19 global pandemic, which leaves no region untouched – including North America, Europe, Asia, Central America, South America and other regions known for their on and off-shore contact center successes.
Operating contact centers and developing CX innovations has never been easy. I’ve been in this industry for three decades , have been CEO of three CX related businesses, founded, built and sold a virtual contact center business, have run large portions of two of the world’s largest and most successful contact center BPOs in the world (TTEC and Sitel), and today am leading the Strategy and Consulting group at Eventus.