Major Retailer Engages Eventus Solutions Group to Develop a Global CX Strategy
Eventus Marketing Team
Denver, CO – Eventus Solutions Group will assist the retailer in their selection of CRM and Telephony Solutions along with a global outsourcing strategy to deliver an optimized customer experience with lower overall total cost of operations.
Rob Rutledge, Managing Director for Eventus Solutions Group, says, “We have been helping this premiere retail brand improve their customer experience dramatically. This will further increase the reputation of the retailer and reduce their costs to serve customers significantly. By providing better visibility into the customer journey, customers are better segmented, and feel the customization related to being the customer of a premier brand.”
Eventus Solutions Groups brings years of contact center expertise to every project – from strategy and planning to execution. With their focus on CX Strategy, CX Digital Transformation, CX Optimization, and CX Managed Services, their solutions help clients build process-driven, financially sound Customer Experience solutions that are aligned with business goals to deliver actionable plans which enable clients to realize positive project outcomes. Eventus has successfully delivered hundreds of projects leveraging advanced and proven technologies driven by their client’s goals, capabilities and needs.
“Selecting the best CX technology platforms does not happen all of the time and therefore it is beneficial to use the special skills of companies that work with these solutions on a daily basis.” said Rutledge. “There are strengths and weaknesses to all of technology and determining the best option in a value driven approach provides an accelerated payback to investment through improved customer experience and retention.”
The epic rises and falls of great companies that failed to adapt to changing technologies have now become legendary. Of the 500 companies on the Fortune 500 list in 1955, only 60 remained by 2017 — and in 2019, we’re seeing the enterprise value of companies that have failed to adapt decline as challengers roll out new products, services and business models that are simply more convenient and less expensive than traditional alternatives.
This week, hundreds of Eventus team members are gathering in Denver as we always do every year.
We are celebrating ten years of success and growth, while preparing for another big year ahead as we continue to onboard new clients while deepening relationships with our existing clients, many whom have been with us from the beginning.