Delivering The Orchestrated Customer Experience: Why – And How – We Need To Rethink The Contact Center
We have exciting news to share! Eventus Solutions Group has entered into an agreement to become a portfolio company of Tech Mahindra, a $5B leading provider of digital transformation and consulting services and solutions.
Do you know how to improve your call center customer service – or if you even need to? Customer expectations have changed dramatically in the last decade. Your first step to improving customer service is understanding what your customers actually expect.