by Eventus | Apr 26, 2021 | Feature, Press Release
Eventus to become a Tech Mahindra Portfolio Company 26 April 2021 Eventus We have exciting news to share! Eventus Solutions Group has entered into an agreement to become a portfolio company of Tech Mahindra, a leading provider of digital transformation and consulting...
by Eventus | Feb 11, 2021 | Feature
Frustration and Friction in Customer Support: Here’s How One Company Solved for Both 11 FEBRUARY 2021 EVENTUS In today’s fast-paced world of on-demand services, entertainment, and products, customers’ expectations have risen in regard to almost every...
by Eventus | Feb 10, 2021 | Feature
CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation? 10 FEBRUARY 2021 Matthew Vulpis Despite the chaos and uncertainty that largely defined 2020 given the pandemic – or perhaps because of it –...
by Eventus | Feb 3, 2021 | Feature, Technologies, Trends
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021 26 January 2021 Eventus Originally published on CustomerZone 360 2020 was unlike any other in the customer service and contact center industry. Overnight,...
by Eventus | Dec 3, 2020 | Feature, Technologies, Trends
Big Data Analytics – What Contact Centers Can Learn from the Tampa Bay Rays 02 December 2020 Eventus Originally published on Customer Magazine Big Data has been with us for years, and across its many forms, is used more widely than most of us realize. As the...
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