by Milos Djokovic | Sep 22, 2021 | Feature
What’s the difference between customer service and customer experience – and why does it matter? 21 September 2021 Milos Djokovic Making your customers feel valued and important is a key business differentiator, which in some competitive industries may be...
by Milos Djokovic | Jan 26, 2021 | Feature
Conquering the Budget Struggle for Contact Center Transformation: Previewing Our Upcoming Webinar 26 JANUARY 2021 Milos Djokovic In a recent survey by Frost & Sullivan, the overwhelming driver for enterprises planning and implementing digital transformation...
by Milos Djokovic | Apr 22, 2020 | Technologies, Trends
Bringing Cloud CX Down To Earth in 2020: What We Learned and Why It Matters 22 APRIL 2020 By Milos Djokovic Those of us who have been in the call center – then contact center – and now customer experience (CX) industry are more than comfortable with change. In fact,...
by Milos Djokovic | Dec 12, 2019 | Feature
How Lack of Attention to Customer Experience Can Destroy Great Brands 11 DECEMBER 2019 By Milos Djokovic Originally published on Forbes The epic rises and falls of great companies that failed to adapt to changing technologies have now become legendary. Of the 500...
by Milos Djokovic | Dec 11, 2019 | Feature
Never Underestimate The Power of A Healthy & Motivating Company Culture 10 DECEMBER 2019 By Milos Djokovic This week, Eventus team members from around the world are gathering in Denver as we always do every year. We are celebrating ten years of success and growth,...
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