by Ted Haugland | Sep 2, 2020 | Feature, Partners, Technologies, Trends
Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
by Ted Haugland | Jun 9, 2020 | Partners, Technologies, Trends
Choose the Right CRM/CX Application Architecture to Support Your Vision 09 JUNE 2020 By Ted Haugland As many companies look to replace first or second-generation CRM systems, there are numerous considerations in how to approach the transformation. The CRM market...
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