More and more "C" suites are realizing the impact of driving their customer experience and the impact on their company if they don't continue to evolve. There is so much buzz in the marketplace around Artificial Intelligence, BOT's, Digital Transformation so executives have begun to create a new role in the organization. The CXO or SVP of Customer Experience role can be a true differentiator for a company but the role needs to evolve.
Denver, CO - Eventus Solutions Group will assist the retailer in their selection of CRM and Telephony Solutions along with a global outsourcing strategy to deliver an optimized customer experience with lower overall total cost of operations.
Rob Rutledge, Managing Director for Eventus Solutions Group, says, "We have been helping this premiere retail brand improve their customer experience dramatically. This will further increase the reputation of the retailer and reduce their costs to serve customers significantly. By providing better visibility into the customer journey, customers are better segmented, and feel the customization related to being the customer of a premier brand."
Denver, CO – November 27, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is working with a worldwide non-profit healthcare research hospital focused on transforming outcomes for cancer patients.
Eventus is working on a digital transformation strategy that will include global expansion, modernization of telephony, CRM systems, and improved knowledge management, Artificial Intelligence (AI), and desktop automation solutions.
Denver, CO – September 25th, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is supporting global digital transformations and customer engagement strategies with large European-based retailers. Through these transformative consulting projects, Eventus brought deeply experienced operations and technology experts to drive telephony-based Customer Relationship Management (CRM) strategies, implementation, and ongoing managed services.
Using its Plan, Build, Manage Framework, Eventus enabled these top-tier clients to:
- Drive better customer experiences at a lower total cost of ownership
- Provide a true omni-channel customer experience by leveraging on premise and cloud solutions.
- Consolidate and modernize their global telephony and contact center agent desktop platforms.
- Leverage and maximize best-of-breed CX technologies; including Genesys, Pega, Oracle and inContact.
Denver, CO – August 31, 2017 – Eventus Solutions Group, a nationally recognized consulting and managed services firm focused on optimizing customer engagement, today announced its recent addition of Greg Weber as Consulting Practice Leader for Enterprise Communications.
Weber comes to Eventus from the office of the CTO at Avaya, where he worked on strategic enterprise communication initiatives, such as launching next-generation technologies to transform how people collaborate. Weber developed patents for methodologies of improving performance of collaboration and customer experience solutions. Weber and his team will focus on enabling Eventus Clients to deliver world-class customer engagement.