Integrating Service CRM & Marketing Automation

By Dave McCall on 6/23/14 10:30 AM

Lately we have been working with a number of customers who have been interested in one of the following:

  • Implementing a service CRM system to track customer support activities alongside their existing marketing automation tool.
  • Implementing marketing automation to both acquire new customers and nurture current customer relationships.
  • Connecting existing service CRM and marketing automation tools.
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How Travelocity Benefited from Oracle’s RightNow Solutions

By Marc Herschberger on 4/17/14 11:00 AM

Travelocity is one of the internet’s leading provider of travel services for both leisure and business travelers alike.  Consumers can access all of Travelocity’s travel related products online from one of the 40 different websites online and can receive customer support from contact centers specializing in phone, email and chat.  When Travelocity looked to improve their customer service efforts while controlling their IT costs, they turned to Oracle’s RightNow Support option.

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Where Can RightNow Users Get Customization Support?

By Mike Donaldson on 1/28/14 11:35 AM

As an Oracle RightNow CX implementation specialist with over 80 projects under our belts, we have significant experience with RightNow support and customizations.  In fact, given we have customized RightNow in a significant number of projects, it is probably a safe assumption that a majority of RightNow customers have customizations in their implementations.

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Winter RightNow Support & Cloud Services Additions: What to Know

By Marc Herschberger on 1/26/14 9:00 AM

Lately, Oracle has begun implementing new changes to RightNow support and its services.  Just a week or so ago, we spoke about the changing service plans coming into affect at the end of this year and how those RightNow customers utilizing customizations within the application will have to begin looking elsewhere for support in their efforts.  Now, there are more changes coming from Oracle but this time it’s far less controversial.

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10 Features & Benefits of Oracle RightNow Chat Cloud Service

By Nathan Miller on 12/9/13 9:30 AM

For companies looking to improve their contact centers and customer support, live chat services are growing in popularity and a fantastic way to interact with your customers while helping solving their problems. Instead of waiting for an email response to their question, or sitting on hold for 20 minutes, your customers can get a real person helping them and directing them to your resources, giving your company the opportunity to provide excellent customer service 24/7!

 

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