Eventus
  • What We Do
  • Experience Design
    • Strategy
    • Consulting
  • Managed Solutions
    • Technology
    • Operations
  • Enabling Innovations
    • IntelligenceHub
  • Company
    • Team
    • News
    • Values
    • Careers
    • Resources
  • COVID-19
Select Page
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold?

Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold?

by Eventus | Oct 19, 2020 | Covid-19, Feature, Technologies, Trends

Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? 16 October 2020 Eventus Originally published on Customer Magazine As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the...
Contact Center Data on The Rise Huge Opportunities, Huge Challenges

Contact Center Data on The Rise Huge Opportunities, Huge Challenges

by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends

Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save

With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save

by Juhi Fadia | Sep 15, 2020 | Covid-19, Feature, Technologies, Trends

With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save 14 September 2020 Eventus Originally published on Customer Magazine Vasupradha Srinivasan, Senior Analyst at Forrester, and one of the top thought leaders in the contact...
Real-Time Contact Center Capabilities: More Important Than Ever?

Real-Time Contact Center Capabilities: More Important Than Ever?

by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends

Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms

Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms

by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends

Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements into Focus

Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements into Focus

by Jeff Tropeano | Jul 7, 2020 | Covid-19, Technologies, Trends

Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements Into Focus 07 JULY 2020 By Jeff Tropeano While there has been some resistance to moving physical contact centers online in the context of the global health crisis, most brands are embracing...
« Older Entries

Recent Posts

  • Learn How to Improve Call Center Customer Service in 2021 by Thinking Like an Always-On Consumer
  • Frustration and Friction in Customer Support: Here’s How One Company Solved for Both
  • CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation?
  • The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021
  • Conquering the Budget Struggle for Contact Center Transformation: Previewing Our Upcoming Webinar

Recent Comments

    Archives

    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • June 2019
    • March 2019
    • January 2019
    • September 2018
    • June 2018
    • April 2018
    • November 2017
    • September 2017
    • July 2017
    • May 2017
    • March 2017
    • November 2016
    • October 2016
    • September 2016
    • July 2016
    • June 2016
    • May 2016
    • March 2016
    • February 2016
    • December 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • February 2015
    • December 2014
    • November 2014
    • October 2014
    • September 2014
    • July 2014
    • June 2014
    • May 2014
    • April 2014
    • March 2014
    • February 2014
    • January 2014
    • December 2013
    • November 2013
    • February 2012

    Categories

    • Covid-19
    • Feature
    • Partners
    • Press Release
    • Technologies
    • Trends

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    • What We Do
    • Experience Design
      • Strategy
      • Consulting
    • Managed Solutions
      • Technology
      • Operations
    • Enabling Innovations
      • IntelligenceHub
    • Company
      • Team
      • News
      • Values
      • Careers
      • Resources
    • Contact Us
    • COVID-19

    Connect

    Visit Us On TwitterVisit Us On FacebookVisit Us On Linkedin
    inquiries@eventusg.com
    (303) 376-6161
    (888) 990-9982
    Eventus Solutions Group
    9777 Pyramid Court, Suite 160
    Englewood CO 80112
    ©2021 Eventus | All Rights Reserved. | Terms of Use & Privacy Policy