by Sean Erickson | Apr 2, 2020 | Covid-19, Technologies
Telemedicine is Inevitable and With the Application of Customer Experience to Patient Experience, Contact Center Expertise Will Drive Successful Outcomes 02 April 2020 By Sean Erickson Rising healthcare costs and the growing need for access to affordable health care...
by Jeff Tropeano | Mar 31, 2020 | Covid-19
At Times Like These, How We Respond Matters More Than Ever 31 MARCH 2020 By Jeff Tropeano Every individual, every family, every company and organization have had their lives changed by the global health crisis, the COVID-19 Coronavirus pandemic. In order to reduce the...
by Arti Visana | Mar 26, 2020 | Covid-19
Coping with COVID-19 Call Volumes and Overwhelming Challenges 25 MARCH 2020 Eventus There is no letting up of the spread of COVID-19, as the global pandemic continues to move through the world’s largest countries, including the U.S., and now India and other densely...
by Arti Visana | Mar 18, 2020 | Covid-19, Feature, Technologies, Trends
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center 18 MARCH 2020 Eventus The impact of Coronavirus continues to grow exponentially, causing entire countries to shut down, entire regions to be quarantined, and public...
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