by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
by Jeff Tropeano | Jul 7, 2020 | Covid-19, Technologies, Trends
Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements Into Focus 07 JULY 2020 By Jeff Tropeano While there has been some resistance to moving physical contact centers online in the context of the global health crisis, most brands are embracing...
by Arti Visana | Jun 30, 2020 | Covid-19, Feature, Technologies, Trends
The Big CX Leap to Cloud: Beyond Contact Center 30 JUNE 2020 Eventus The news is filled with stories about contact centers forced to respond to Work From Home (WFH) models given the COVID-19 global pandemic, which leaves no region untouched – including North America,...
by Sean Erickson | Jun 30, 2020 | Covid-19, Technologies, Trends
Passing the Test: Cloud Agility, Cultural Resilience in the Age of COVID-19 Contact Center Shifts 30 June 2020 By Sean Erickson Operating contact centers and developing CX innovations has never been easy. I’ve been in this industry for three decades, have been CEO of...
by Arti Visana | Jun 29, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Will Identity Verification Automation Change Contact Center and CX Dynamics For Good? 26 JUNE 2020 Eventus There is a perfect storm brewing during this time of COVID-19 as the contact center and CX industries have been forced to pivot to Work From Home models,...
by Sean Erickson | May 5, 2020 | Covid-19, Technologies, Trends
Reach a Specialist in Minutes Through Healthcare Contact Center Expert Routing 05 May 2020 By Sean Erickson The advantages and benefits of medical call centers – whether they are run by hospitals, clinics, government agencies like the U.S. Department of Veterans...
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