by Eventus | Oct 19, 2020 | Covid-19, Feature, Technologies, Trends
Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold? 16 October 2020 Eventus Originally published on Customer Magazine As enterprises continue to try and process the massive disruption, turmoil and uncertainty brought about by the...
by Eventus | Oct 1, 2020 | Covid-19, Feature, Technologies, Trends
Contact Center Data on The Rise Huge Opportunities, Huge Challenges 30 SEPTEMBER 2020 Eventus Originally published on Customer Magazine Companies often talk about identifying customer pain points, and Contact Centers present the clearest opportunity to capture this...
by Juhi Fadia | Sep 15, 2020 | Covid-19, Feature, Technologies, Trends
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save 14 September 2020 Eventus Originally published on Customer Magazine Vasupradha Srinivasan, Senior Analyst at Forrester, and one of the top thought leaders in the contact...
by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends
Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
by Jeff Tropeano | Jul 7, 2020 | Covid-19, Technologies, Trends
Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements Into Focus 07 JULY 2020 By Jeff Tropeano While there has been some resistance to moving physical contact centers online in the context of the global health crisis, most brands are embracing...
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