by Rob Rutledge | Mar 25, 2021 | Feature
Learn How to Improve Call Center Customer Service in 2021 by Thinking Like an Always-On Consumer 25 March 2021 Rob Rutledge Do you know how to improve your call center customer service – or if you even need to? Customer expectations have changed dramatically in...
by Eventus | Feb 11, 2021 | Feature
Frustration and Friction in Customer Support: Here’s How One Company Solved for Both 11 FEBRUARY 2021 EVENTUS In today’s fast-paced world of on-demand services, entertainment, and products, customers’ expectations have risen in regard to almost every...
by Eventus | Feb 10, 2021 | Feature
CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation? 10 FEBRUARY 2021 Matthew Vulpis Despite the chaos and uncertainty that largely defined 2020 given the pandemic – or perhaps because of it –...
by Eventus | Feb 3, 2021 | Feature, Technologies, Trends
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021 26 January 2021 Eventus Originally published on CustomerZone 360 2020 was unlike any other in the customer service and contact center industry. Overnight,...
by Milos Djokovic | Jan 26, 2021 | Feature
Conquering the Budget Struggle for Contact Center Transformation: Previewing Our Upcoming Webinar 26 JANUARY 2021 Milos Djokovic In a recent survey by Frost & Sullivan, the overwhelming driver for enterprises planning and implementing digital transformation...
by Eventus | Dec 3, 2020 | Feature, Technologies, Trends
Big Data Analytics – What Contact Centers Can Learn from the Tampa Bay Rays 02 December 2020 Eventus Originally published on Customer Magazine Big Data has been with us for years, and across its many forms, is used more widely than most of us realize. As the...
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