by Arti Visana | Feb 27, 2020 | Feature
Lighting Up The Utility Industry at the Intersection of IoT & CX 27 FEBRUARY 2020 Eventus The adoption of digital energy meters by utility companies has been one of the greatest success stories in the dynamic and fast-growing IoT industry. According to David...
by Arti Visana | Feb 26, 2020 | Feature
Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence 26 FEBRUARY 2020 Eventus Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual customer),...
by Greg Weber | Feb 25, 2020 | Feature
How An Orchestrated Customer Journey can Differentiate Energy Providers in an Increasingly Competitive, Deregulated Market 25 FEBRUARY 2020 By: Greg Weber Millennials (those born after 1982) account for one-third of the adult population this year and will...
by Keith Blanco | Feb 20, 2020 | Feature
Cloud Providers & The Contact Center Market: How AWS & Their Competitors Are Approaching the CX Industry 20 FEBRUARY 2020 By: Keith Blanco For decades, the contact center industry has been dominated by traditional software, networking and outsourcing...
by JC Smith | Feb 18, 2020 | Feature
CX as a Profit Center: What Companies Miss When They Focus On Lowering Costs Instead of Driving Better Business Outcomes 18 FEBRUARY 2020 By: JC Smith For decades, from call centers to contact centers, many businesses and organizations have looked at “customer...
by Heather Barrow | Feb 11, 2020 | Feature, Technologies
IntelligenceHub™ 3.0 is Here! 11 FEBRUARY 2020 Heather Barrow IntelligenceHub™ 3.0 is Here! The IntelligenceHub team at Eventus has been hard at work for months, interacting with our clients, gathering their requirements, working with our tech vendors and our...
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