by Heather Barrow | Apr 14, 2020 | Feature, Partners, Technologies, Trends
Latest IntelligenceHub Release Enhancements and Features 14 APRIL 2020 By: Heather Barrow We’re delighted to announce several exciting new capabilities have been added to our IntelligenceHub platform. Here’s a quick summary: Pegasystems Pega Platform is now available...
by Arti Visana | Apr 8, 2020 | Covid-19, Feature
Accelerating Innovation from CX to PX Contact Center Technologies Applied to Improve Patient Experience 07 APRIL 2020 Eventus Telemedicine and telehealth have been in existence for nearly twenty years, but the adoption rate has been slower than other Internet-based...
by Arti Visana | Mar 18, 2020 | Covid-19, Feature, Technologies, Trends
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center 18 MARCH 2020 Eventus The impact of Coronavirus continues to grow exponentially, causing entire countries to shut down, entire regions to be quarantined, and public...
by Heather Barrow | Mar 16, 2020 | Feature, Trends
Data Driven, Customer Defined: Data For The Sake of CX Improvement 16 MARCH 2020 By: Heather Barrow With the amount of data available today, and the increasing sophistication of systems and applications designed to support contact center and omnichannel CX solutions,...
by Jeff Tropeano | Mar 4, 2020 | Feature, Technologies, Trends
Reporting In: Brian Cantor and the CCWD Team Share Practical Insights on the State of Contact Center Technology 04 MARCH 2020 By Jeff Tropeano In their broad ranging and comprehensive new study, Customer Contact Week Digital’s “State of Contact Center Technology”...
by Arti Visana | Feb 27, 2020 | Feature
Lighting Up The Utility Industry at the Intersection of IoT & CX 27 FEBRUARY 2020 Eventus The adoption of digital energy meters by utility companies has been one of the greatest success stories in the dynamic and fast-growing IoT industry. According to David...
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