by Arti Visana | Mar 18, 2020 | Covid-19, Feature, Technologies, Trends
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center 18 MARCH 2020 Eventus The impact of Coronavirus continues to grow exponentially, causing entire countries to shut down, entire regions to be quarantined, and public...
by Heather Barrow | Mar 16, 2020 | Feature, Trends
Data Driven, Customer Defined: Data For The Sake of CX Improvement 16 MARCH 2020 By: Heather Barrow With the amount of data available today, and the increasing sophistication of systems and applications designed to support contact center and omnichannel CX solutions,...
by Jeff Tropeano | Mar 4, 2020 | Feature, Technologies, Trends
Reporting In: Brian Cantor and the CCWD Team Share Practical Insights on the State of Contact Center Technology 04 MARCH 2020 By Jeff Tropeano In their broad ranging and comprehensive new study, Customer Contact Week Digital’s “State of Contact Center Technology”...
by Arti Visana | Feb 27, 2020 | Feature
Lighting Up The Utility Industry at the Intersection of IoT & CX 27 FEBRUARY 2020 Eventus The adoption of digital energy meters by utility companies has been one of the greatest success stories in the dynamic and fast-growing IoT industry. According to David...
by Arti Visana | Feb 26, 2020 | Feature
Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence 26 FEBRUARY 2020 Eventus Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual customer),...
by Greg Weber | Feb 25, 2020 | Feature
How An Orchestrated Customer Journey can Differentiate Energy Providers in an Increasingly Competitive, Deregulated Market 25 FEBRUARY 2020 By: Greg Weber Millennials (those born after 1982) account for one-third of the adult population this year and will...
Recent Comments