by Sean Erickson | May 5, 2020 | Covid-19, Technologies, Trends
Reach a Specialist in Minutes Through Healthcare Contact Center Expert Routing 05 May 2020 By Sean Erickson The advantages and benefits of medical call centers – whether they are run by hospitals, clinics, government agencies like the U.S. Department of Veterans...
by Milos Djokovic | Apr 22, 2020 | Technologies, Trends
Bringing Cloud CX Down To Earth in 2020: What We Learned and Why It Matters 22 APRIL 2020 By Milos Djokovic Those of us who have been in the call center – then contact center – and now customer experience (CX) industry are more than comfortable with change. In fact,...
by Heather Barrow | Apr 14, 2020 | Feature, Partners, Technologies, Trends
Latest IntelligenceHub Release Enhancements and Features 14 APRIL 2020 By: Heather Barrow We’re delighted to announce several exciting new capabilities have been added to our IntelligenceHub platform. Here’s a quick summary: Pegasystems Pega Platform is now available...
by Arti Visana | Mar 18, 2020 | Covid-19, Feature, Technologies, Trends
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center 18 MARCH 2020 Eventus The impact of Coronavirus continues to grow exponentially, causing entire countries to shut down, entire regions to be quarantined, and public...
by Heather Barrow | Mar 16, 2020 | Feature, Trends
Data Driven, Customer Defined: Data For The Sake of CX Improvement 16 MARCH 2020 By: Heather Barrow With the amount of data available today, and the increasing sophistication of systems and applications designed to support contact center and omnichannel CX solutions,...
by Jeff Tropeano | Mar 4, 2020 | Feature, Technologies, Trends
Reporting In: Brian Cantor and the CCWD Team Share Practical Insights on the State of Contact Center Technology 04 MARCH 2020 By Jeff Tropeano In their broad ranging and comprehensive new study, Customer Contact Week Digital’s “State of Contact Center Technology”...
Recent Comments