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Use Pega to transform your contact center’s performance

Use Pega to transform your contact center’s performance

by Ted Haugland | Sep 2, 2020 | Partners, Technologies, Trends

Use Pega to transform your contact center’s performance 02 SEPTEMBER 2020 By Ted Haugland In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose...
Real-Time Contact Center Capabilities: More Important Than Ever?

Real-Time Contact Center Capabilities: More Important Than Ever?

by Arti Visana | Aug 24, 2020 | Covid-19, Feature, Technologies, Trends

Real-Time Contact Center Capabilities: More Important Than Ever? 21 AUGUST 2020 Eventus Originally published on Call Center Management Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between...
Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights

Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights

by Heather Barrow | Jul 16, 2020 | Feature, Partners, Technologies, Trends

Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights 16 JULY 2020 By: Heather Barrow There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the...
Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms

Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms

by Arti Visana | Jul 8, 2020 | Covid-19, Feature, Partners, Technologies, Trends

Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms 07 JULY 2020 Eventus Originally published on Customer Magazine It has been a challenging four months in the contact center and CX industry, with news coming out every day on the...
Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements into Focus

Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements into Focus

by Jeff Tropeano | Jul 7, 2020 | Covid-19, Technologies, Trends

Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements Into Focus 07 JULY 2020 By Jeff Tropeano While there has been some resistance to moving physical contact centers online in the context of the global health crisis, most brands are embracing...
The Big CX Leap to Cloud: Beyond Contact Center

The Big CX Leap to Cloud: Beyond Contact Center

by Arti Visana | Jun 30, 2020 | Covid-19, Feature, Technologies, Trends

The Big CX Leap to Cloud: Beyond Contact Center 30 JUNE 2020 Eventus The news is filled with stories about contact centers forced to respond to Work From Home (WFH) models given the COVID-19 global pandemic, which leaves no region untouched – including North America,...
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