Executive Bios

Milos Djokovic - Managing Director

Milos Djokovic is a Managing Director at Eventus, where he is responsible for the firm’s strategic consulting, technology consulting and managed service operations. He is an expert in CRM applications, telephony communications channels, cloud computing, and networking.

 

Before co-founding Eventus, Milos served as the Chief Executive Officer of Zi Corporation, a public mobile software company. In his four and a half years there, Milos directed an organizational realignment and strategic refocusing of Zi, and successfully led the company to an acquisition by Nuance in April 2009. Earlier in his career, Milos founded Toronto-based CRM services company Cygnus Corporation in 1992. Following its acquisition in 1998 by Denver-based TeleTech, one of the largest call center outsourcing companies, he was appointed Chief Technology Officer for TeleTech.

 

As TeleTech’s CTO, Milos led the development and delivery of advanced technology solutions for CRM. He also served as Chief Executive Officer of enhansiv, an Irvine-based software subsidiary focused on marketing and managing hosted technology products for the CRM marketplace. Milos then served at Accenture where he helped develop the firm’s CRM technology strategy. Milos is a licensed professional engineer and holds a bachelor’s degree in computer engineering and management science from the University of Waterloo in Ontario, Canada.

Milos Djokovic

Craig Tobin - Managing Director

Craig Tobin

Craig Tobin is a Managing Director at Eventus. Craig brings extensive expertise in call and contact center operations, business development, business transformation, e-Commerce and healthcare. He holds 24 years of executive leadership with Fortune 500 organizations and private equity firms.

 

Craig spent the early part of his career with GE, where he managed businesses in excess of $200M which included the leadership of global contact centers and back office operations. Craig then served as Regional CEO for Oxford Health Plans, where responsibility for building their back-office operations from inception to 3800+ employees and launching their HMO during the company´s growth from $200M to $3.5B in revenue.

 

He then took on sales and marketing executive roles with TeleTech Holdings, Equitant, Accretive Commerce and Accenture, where he was responsible for developing strategic outsourcing relationships valued in excess of $1.5 billion working with Fortune 500 companies. Prior to joining Eventus, Craig was Managing Director for Accenture´s New Businesses organization that focused on incubating new business within the firm that could leverage technology-based solutions to improve the revenue-per-employee model.

Craig holds a BA in Industrial Engineering from Northeastern University and graduated from the GE Executive Corporate Management Program.

Rob Rutledge – Managing Director

Rob Rutledge is a Managing Director at Eventus. Before joining Eventus, Rob was a partner at Accenture, where he led Management Consulting work one of their five largest global clients. Rob worked closely with clients to help them successfully address their most important challenges. In many cases, this involved some form of business transformation.

Rob lived in Australia and led a portion of Accenture’s business in Asia Pacific for five years. This included working with Accenture teams and clients in Japan, China, and Korea. During this time Rob built and led Accenture’s Pricing and Profit Optimization practice across all of Asia Pacific. This team grew by over 40% annually under Rob’s leadership. While in Asia Rob led Accenture’s Management Consulting work for Accenture’s largest client.
 
Rob earned a Bachelor of Science in Aerospace Engineering from Metropolitan State College in Denver and then earned his Masters of Business Administration from the Sloan School at the Massachusetts Institute of Technology. Before working at Accenture, he started and ran a systems integration company for small to medium-sized businesses mainly in the Denver area, and taught network engineering across the United States.

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Norm Blome – Senior VP of Finance

Norm Blome

Norm Blome is the Eventus Senior VP Finance, where he is responsible for the firm’s finance and HR functions.

 

Norm has over 30 years’ experience in senior finance and compliance positions. Norm started his career as a CPA at Arthur Andersen. He also worked at Denver-based TeleTech, one of the largest call center outsourcing companies, where he was responsible for financial support of large outsourcing contract negotiations.  He also led the acquisition of 5 technology and international call center companies.

 

Norm holds a bachelor’s degree in business administration with a major in accounting from the University of Nebraska-Lincoln

Craig Cornelius - Senior Vice President Federal Services Division

As the Senior Vice President of the Federal Services Division, Craig Cornelius has overall responsibility for all aspects of Eventus’s business with U.S. federal government organizations.

 

Prior to joining Eventus, Craig enjoyed a 25 year career with Accenture, where he held a variety of roles serving clients in both the commercial and public sectors. Craig served as the Portfolio Lead of Accenture’s U.S. Federal Civilian business from September 2007 through April 2012. In this role he had overall responsibility for all aspects of Accenture’s business with Federal Civilian organizations.

 

Craig also served as Accenture’s Diamond Client Director for the U.S. Postal Service. Additionally, Craig served as the Managing Director who launched the Accenture U.S. Government Operating Unit’s Customer Relationship Management (CRM) business. During his years with Accenture, Craig worked across many industries, including Federal Government, State & Local Government, Postal, Transportation & Travel Services, Retail, Communications, Electronics & High Tech and Aerospace & Defense.

 

Craig is recognized for developing and managing client relationships, as well as for his experience in bringing best practices to help clients improve their business performance and deliver greater value for their customers. Craig graduated from Syracuse University with a degree in Aerospace Engineering.

Greg Weber - Enterprise Communications Consulting Leader

Greg Weber is the leader for our Enterprise Communications Consulting practice - architecting and implementing contact centers.  Greg brings a wealth of experience enabling mobile and digital customer experiences in an omni-channel ecosystem. Greg and his team are working with some of the world’s most innovative brands to deliver exceptional customer experiences in our digitally transformed world.

Greg came to Eventus from Avaya Communications, where he created industry leading collaboration platforms as a Software Developer and System Architect. He also held a professional services role leading the resolution of client technical challenges. Greg patented methods for improving customer experience and evangelized technology roadmaps, in addition to building portfolio strategies as the Director of the Office of the CTO. 

Greg holds a Bachelor of Science in Computer Science and a Masters in Electrical Engineering from Cornell University.

John Smiley - Senior Executive and CIO

John leads Eventus’ strategic consulting, solutions architecture development and program delivery for our core Customer Experience solutions. He also oversees Customer Relationship Management, Customer Care Operations, Customer Operations Infrastructure and Cloud Solutions.

Prior to this role, John was a key player at Eventus to build a client list that includes some of the most well-known brands in healthcare, retail, insurance, communications, government and other industries. Prior to Eventus John worked with Accenture leveraging his expertise in Management Consulting, Systems Integration and Technology, Business Process Outsourcing, and Application and Infrastructure Outsourcing.

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