Milos Djokovic is responsible for the firm’s strategic consulting, technology consulting and managed service operations. He is an expert in CRM applications, telephony communications channels, cloud computing, and networking.
Before co-founding Eventus, Milos served as the Chief Executive Officer of Zi Corporation, a public mobile software company. In his four and a half years there, Milos directed an organizational realignment and strategic refocusing of
As TeleTech’s CTO, Milos led the development and delivery of advanced technology solutions for CRM. He also served as Chief Executive Officer of
Craig Tobin brings extensive expertise in call and contact center operations, business development, business transformation,
Craig spent the early part of his career with GE, where he managed businesses in excess of $200M which included the leadership of global contact centers and back office operations. Craig then served as Regional CEO for Oxford Health Plans, where responsibility for building their back-office operations from inception to 3800+ employees and launching their HMO during the company´s growth from $200M to $3.5B in revenue.
He then took on sales and marketing executive roles with TeleTech Holdings, Equitant, Accretive Commerce and Accenture, where he was responsible for developing strategic outsourcing relationships valued in excess of $1.5 billion working with Fortune 500 companies. Prior to joining Eventus, Craig was Managing Director for Accenture´s New Businesses organization that focused on incubating new business within the firm that could leverage technology-based solutions to improve the revenue-per-employee model.
Craig holds a BA in Industrial Engineering from Northeastern University and graduated from the GE Executive Corporate Management Program.
Before joining Eventus, Rob was a Partner at Accenture, where in his last role he led Management Consulting work for one of their five largest global clients. Rob worked closely with clients to help them successfully address their most important challenges. In many cases, this involved some form of business transformation.
Rob lived in Australia and developed and led portions of Accenture’s business in Asia Pacific for five years. This included working with Accenture Consulting teams and clients in Japan, China, and Korea. During this time Rob built and led Accenture’s Pricing and Profit Optimization practice across all of Asia Pacific. This team grew by over 40% annually under Rob’s leadership.
Rob earned a Bachelor of Science in Aerospace Engineering from Metropolitan State University of Denver and then earned his Masters of Business Administration from the Sloan School of Management at the Massachusetts Institute of Technology. Before working at Accenture, he started and ran a systems integration company for small to medium-sized businesses mainly in the Denver area, and taught network engineering across the United States.
Sean comes to Eventus with 30 years of expertise in customer experience and contact center/BPO operations.
Before joining Eventus, Sean was President and CEO of One Touch Brands. One Touch Brands is a provider of video chat solutions, with an emphasis in employee recruiting, healthcare, and financial service industry solutions.
Prior to One Touch Brands, Sean had an extensive background in customer experience and customer service. These roles included President of North America at Teletech, responsibility for all North America consumer market offline sales, customer care and tech support for Dell and the Infrastructure and Marketing Officer at Sitel. Sean has been the CEO of three early-stage companies, including founding one of the first at-home agent, business process outsources, Cloud 10.
Sean has leveraged his experience and knowledge to connect brands to their consumers, creating value by focusing on the customer first.
Geoff Smyth is a Managing Director of Eventus, where he is responsible for the firm’s European business. He is an experienced C level leader and expert in customer experience operations and transformation.
Before joining Eventus in Europe Geoff has served as Talk Talk’s Consumer division COO, the United Kingdom’s fourth largest Telco, Director of Telecoms at the UK Post Office, and CEO of the Kelly Group an engineering services company. Prior to relocating to Europe, Geoff served as Executive Director at Transcom North America/Asia, and CEO of Percepta a Ford Motor company joint venture with TeleTech which was responsible for Ford’s global customer service operations.
At Talk Talk Geoff was responsible for establishing a stable operational platform to launch Talk Talk’s TV and Mobile businesses, while also reducing customer complaints by 75 %. During Geoff’s tenure Talk Talk’s share price tripled, and 1.5 m TV customers were acquired.
Following Talk Talk Geoff was retained by the Post Office to turnaround it’s Telecommunications reseller business returning the business to growth and profitability.
Geoff’s experience and understanding of how to leverage customer experience technology and strategic outsourcing will provide real value to Eventus’s clients in Europe. Geoff holds a bachelors degree from Lancaster University.
Norm Blome is responsible for the firm’s finance and HR functions.
Norm has over 30 years’ experience in senior finance and compliance positions. Norm started his career as a CPA at Arthur Andersen. He also worked at Denver-based TeleTech, one of the largest call center outsourcing companies, where he was responsible for financial support of large outsourcing contract negotiations. He also led the acquisition of 5 technology and international call center companies.
Norm holds a bachelor’s degree in business administration with a major in accounting from the University of Nebraska-Lincoln
JoAnna is the Senior Vice President of Account Management at Eventus. She has more than 25 years of proven high-quality contact center, software, managed services, and consulting experience delivering strategic solutions that produce maximum business value. She has a unique understanding regarding the powerful impact people, process and technology innovations have on customer experience, retention and financial outcomes. Her collaborative leadership style allows her to rapidly build trust and loyalty with the business and technology stakeholders across verticals and industries.
Prior to joining Eventus, she held executive leadership positions in the Software and BPO/Contact Center Industries where she was accountable for product management, solution architecture, operations, quality, training, technology, client services and account management. Some of the major brands and clients she partnered with include Hilton Hotels, UPS, Qwest Communications, Verizon, T-Mobile and Brookdale Senior Living.
Craig Cornelius has overall responsibility for all aspects of Eventus’s business with U.S. federal government organizations.
Prior to joining Eventus, Craig enjoyed a 25 year career with Accenture, where he held a variety of roles serving clients in both the commercial and public sectors. Craig served as the Portfolio Lead of Accenture’s U.S. Federal Civilian business from September 2007 through April 2012. In this role he had overall responsibility for all aspects of Accenture’s business with Federal Civilian organizations.
Craig also served as Accenture’s Diamond Client Director for the U.S. Postal Service. Additionally, Craig served as the Managing Director who launched the Accenture U.S. Government Operating Unit’s Customer Relationship Management (CRM) business. During his years with Accenture, Craig worked across many industries, including Federal Government, State & Local Government, Postal, Transportation & Travel Services, Retail, Communications, Electronics & High Tech and Aerospace & Defense.
Craig is recognized for developing and managing client relationships, as well as for his experience in bringing best practices to help clients improve their business performance and deliver greater value for their customers. Craig graduated from Syracuse University with a degree in Aerospace Engineering.
Jeff Tropeano is a lifelong technologist, and a 13-year career contact center leader, bringing deep technology expertise to contact center operations. As an experienced leader in delivering and servicing cloud-based software technologies, his expertise is with CRM, customer experience design, technical architecture consulting, project management, and solutions implementation.
Before Eventus, Jeff was at IntraLinks (NYSE:IL), a SaaS secure data room provider, during their successful 2010 IPO. During his tenure as Director of Client Services at IntraLinks, his organization won 3 prestigious Stevie awards with 6 total nominations. In 2007, he relocated to Hong Kong to build IntraLinks support organization in the APAC region. In addition to his Client Services leadership, he also served as the Director of Business Systems, managing the internal support organization for all of the Customer Service Cloud applications: Oracle Service Cloud, Salesforce, Boomi Atomsphere, Atlassian JIRA and Confluence. He is also the #1 Philadelphia Eagles fan in Colorado.
Greg Weber is the leader for our Enterprise Communications Consulting practice - architecting and implementing contact centers. Greg brings a wealth of experience enabling mobile and digital customer experiences in an
Greg came to Eventus from Avaya Communications, where he created industry leading collaboration platforms as a Software Developer and System Architect. He also held a professional services role leading the resolution of client technical challenges. Greg patented methods for improving customer experience and evangelized technology roadmaps, in addition to building portfolio strategies as the Director of the Office of the CTO.
Greg holds a Bachelor of Science in Computer Science and a Masters in Electrical Engineering from Cornell University.
Ted leads the CX/CRM delivery practice and brings over twenty years of large scale IT and business consulting experience to the Eventus team.
Prior to joining Eventus, Ted held senior delivery positions with Accenture, Siebel and SAP focusing on CRM and CX technologies. Ted brings a large depth of industry experience to the team including significant projects healthcare, retail, telecommunications, high-tech, entertainment, banking, energy, media and aerospace.
Haugland holds a BSEE from Purdue University and a MBA from Massachusetts Institute of Technology, Sloan School of Management