As Customer Experience consulting experts engaged with dozens of Fortune 500 clients, Eventus has a unique perspective on the world of customer engagement. One recent trend we have identified is a dramatic increase in interest in Knowledge Management. When planned, deployed and managed properly, Knowledge Management can improve self-service capabilities while simultaneously making interactive agents more efficient.
In this white paper, we take a look at where Knowledge Management is headed and what you can do now to prepare for the future of KM. You will learn: