State Health Benefits Exchange Contact Center, Eventus Solutions Group

Health Benefits Exchange Contact Center Case Study

Few products or services in recent memory have garnered as much public attention as the launch of the Affordable Care Act health insurance exchanges.

This case study illustrates how Eventus was able to work with a State Health Benefit Exchange to not only successfully bring the exchange live on time and on budget, but also to leave it with a next-generation contact center that will save millions of dollars annually for years to come.

By downloading this case study, you will have an understanding of:

  • The ACA and Health Insurance Exchanges

  • The origins of this particular State HBE contact center project

  • The Planning, Implementation and Launching of the on time and on budget contact center

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