Home agent contact centers represent a goldmine of opportunity in staffing and cost advantages. By hiring remote agents to field your customer calls from their homes, not only do you eliminate the traditional brick and mortar costs from the equation, you essentially remove all physical boundaries from your hiring process. The quality and diversity of your applicant pool increases exponentially, and the quality of your customer calls improves as a result—but only if you have the right technology in place.
Technology is the foundation of the home agent contact center, so the tools you choose can make or break the success of your operation. This white paper will give you a better understanding of the technical considerations and requirements for monitoring, supporting and securing the home agent environment.
Download this white paper to learn: