DENVER -- Eventus Solutions Group announced today that Ray Zukowski has joined the firm to head up the firm's growing family of customer engagement managed services offerings. As Senior Vice President Managed Services, Zukowski takes over responsibility for Eventus' Command Center, CRM and Telephony managed services. He will also be responsible for developing additional managed service offerings in the future to satisfy increasing client demand.
"We are seeing growing demand for our managed services offerings from our Fortune 500 and government clients," said Milos Djokovic, Eventus Solutions Group Managing Director. "We are thrilled to have an executive with Ray's Fortune 500 background heading this area of our business".
Ray joins Eventus from N.E.W./Asurion, where he was SVP of Customer Experience. In his 12 years there, he built a world class customer experience team that grew from one contact center and 400 associates to more than 10 contact centers and 6,500 associates, including 1,500 work-at-home associates. He played a pivotal role in helping N.E.W./Asurion capture the coveted J.D. Power and Associates award for four consecutive years, and helped position them at the top of the Net Promoter Score Index across industries.