Major Retailer Engages Eventus Solutions Group to develop a global CX Strategy

Posted by Jeff Tropeano

Apr 10, 2018 6:36:38 PM

Denver, CO - Eventus Solutions Group will assist the retailer in their selection of CRM and Telephony Solutions along with a global outsourcing strategy to deliver an optimized customer experience with lower overall total cost of operations.

Rob Rutledge, Managing Director for Eventus Solutions Group, says, "We have been helping this premiere retail brand improve their customer experience dramatically. This will further increase the reputation of the retailer and reduce their costs to serve customers significantly. By providing better visibility into the customer journey, customers are better segmented, and feel the customization related to being the customer of a premier brand."

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Topics: In the News

Eventus Solutions Group Working with Worldwide, Non-profit Healthcare Hospital

Posted by Jill Breen

Nov 30, 2017 11:34:59 AM

Denver, CO – November 27, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is working with a worldwide non-profit healthcare research hospital focused on transforming outcomes for cancer patients.

Eventus is working on a digital transformation strategy that will include global expansion, modernization of telephony, CRM systems, and improved knowledge management, Artificial Intelligence (AI), and desktop automation solutions.

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Eventus Solutions Group Continues Expansion into the European Market

Posted by Jill Breen

Sep 18, 2017 6:53:08 PM

 Denver, CO – September 25th, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is supporting global digital transformations and customer engagement strategies with large European-based retailers. Through these transformative consulting projects, Eventus brought deeply experienced operations and technology experts to drive telephony-based Customer Relationship Management (CRM) strategies, implementation, and ongoing managed services.

Using its Plan, Build, Manage Framework, Eventus enabled these top-tier clients to:

 

  • Drive better customer experiences at a lower total cost of ownership
  • Provide a true omni-channel customer experience by leveraging on premise and cloud solutions.
  • Consolidate and modernize their global telephony and contact center agent desktop platforms.
  • Leverage and maximize best-of-breed CX technologies; including Genesys, Pega, Oracle and inContact.
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Eventus Solutions Group Adds Greg Weber as Enterprise Communications Consulting Practice Leader

Posted by Jill Breen

Aug 31, 2017 3:30:16 PM

 

Denver, CO – August 31, 2017 – Eventus Solutions Group, a nationally recognized consulting and managed services firm focused on optimizing customer engagement, today announced its recent addition of Greg Weber as Consulting Practice Leader for Enterprise Communications.

 

Weber comes to Eventus from the office of the CTO at Avaya, where he worked on strategic enterprise communication initiatives, such as launching next-generation technologies to transform how people collaborate. Weber developed patents for methodologies of improving performance of collaboration and customer experience solutions. Weber and his team will focus on enabling Eventus Clients to deliver world-class customer engagement.

 

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Rob Rutledge Joins Eventus Solutions Group as Managing Director

Posted by Mike Donaldson

Mar 29, 2017 6:11:06 PM

Denver, CO – March 29, 2017- Eventus Solutions Group, a global customer engagement and contact center consulting company, today announced its recent addition of Rob Rutledge as managing director.  Rutledge joins founding managing directors Milos Djokovic and Craig Tobin as part of a growth initiative. At Eventus, Rutledge will lead the Strategic Consulting organization and strategic account management.

“We are delighted to add someone with Rob’s distinct talents and leadership ability to head up our Strategic Consulting team,” said Djokovic. “Rob’s expertise in customer success and digital transformation enables Eventus to address the growing global demand for our consulting services.”

Rutledge comes to Eventus from Accenture, where he led management consulting work at one of their five largest clients. Rutledge spent several years in Australia heading up management consulting for Accenture’s Asia-Pacific business with clients in China, Korea, and Japan. Many of his projects involved significant business transformation.

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Eventus Sponsors Oracle Modern Service Experience Conference

Posted by Mike Donaldson

Mar 22, 2017 12:31:03 PM

Denver, CO – Eventus Solutions Group, a global customer engagement and contact center consulting company, today announced it is a Silver sponsor of the upcoming Oracle Modern Service Experience conference.  This premiere Oracle user event takes place April 25-27, 2017 at Mandalay Bay Hotel in Las Vegas, NV. 

 “We are excited to be a part of Oracle Modern Service Experience 2017.  This sponsorship demonstrates our close relationship with and ongoing investment in our partnership with Oracle,” said Mike Placido, Senior Vice President at Eventus who heads up the Oracle partnership. “Eventus has participated in this event since its inception, and we are delighted to be expanding our role again this year.”

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Eventus Solutions Group Moves Headquarters to Accommodate Growth

Posted by Mike Donaldson

Mar 13, 2017 10:31:00 AM

Denver, CO – Eventus Solutions Group, a nationally recognized customer engagement and contact center consulting company, today announced it has moved its headquarters into a new 13,500 square foot facility at 9777 Pyramid Court in Englewood, CO.  The new location provides additional workspace as Eventus continues to grow in response to increased market demand for its services.

 “We needed to make a significant increase in staffing and capacity in our Command Center to satisfy growing demand for our Contact Center Operations Managed Services,” said Milos Djokovic, Eventus Solutions Group Managing Director. “Our new space allows us to immediately double the headcount capacity of our hardened Command Center facility, with room for additional growth in the future.”

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Eventus Helps Mortgage Servicer Increase Agent Efficiency and Regulatory Compliance with Knowledge Management

Posted by Mike Donaldson

Nov 29, 2016 11:20:17 PM

DENVER CO –  According to a recent survey, only 50% of call center agents have access to a knowledgebase with free text search.  When one of America’s largest mortgage loan servicers set out to improve efficiency and regulatory compliance, they turned to the contact center consulting experts from Eventus Solutions Group to deploy Oracle Service Cloud Knowledge Management with integrated agent and borrower portals.  Eventus also initiated the content migration process and helped this company establish a knowledge governance process.

Before the 2008 financial crisis, the bulk of the regulatory and compliance burden on the mortgage industry fell on the lenders that originated loans, not the administrators that serviced them.  However, new regulatory and compliance requirements resulting from Dodd-Frank and the Consumer Financial Production Bureau have shifted the focus to the mortgage servicers that interact with consumers over the life of the mortgage. These regulatory changes have had significant cost impact throughout the mortgage servicing industry, forcing industry players to find ways to reduce costs in some areas so they could boost resources focused on compliance. 

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Public Pension Plan Partners with Eventus Contact Center Consulting Experts to Improve Operational Efficiencies

Posted by Mike Donaldson

Oct 18, 2016 8:00:00 AM

DENVER CO - Contact Center executives strive to balance two competing objectives: providing excellent service and reducing operating costs. In an environment where operational efficiencies are key to providing cost effective service, the executives running a contact center for one of the nation’s largest public pension plans had a significant challenge improving operational performance to more efficiently service current workers and future retirees with an outdated organizational structure, cumbersome processes, and inefficient technology. To help them, they hired the contact center consulting experts from Eventus Solutions Group to shore up their contact center to improve organizational alignment, operations, and member service.

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Eventus Solutions Group Completes Siebel Modernization Project for State Health Benefits Exchange

Posted by Mike Donaldson

Sep 21, 2016 7:17:00 PM


DENVER, CO – Some states have chosen to offer state-based official health insurance marketplaces to meet the requirements of the federal Affordable Care Act.  As with all health insurance marketplaces, the goal is to help residents lower their healthcare costs, promote health and eliminate health inequalities. After completing the second open enrollment, a state health benefit exchange identified the need to update their CRM platform and improve their operations to serve customers better, gain insightful information and enhance their overall operations.  To help facilitate this, an RFP was issued in 2016 identifying the needs and Eventus Solutions Group was chosen as part of a larger team to help implement overall contact center changes. This is Eventus's third Oracle Service Cloud platform installation for a state-based Health Benefit Exchange.  

When starting the process to improve their contact center in early 2016, the state health benefit exchange was looking for a unique solution including contact center sourcing and technology that was cost effective, provided needed improvements to streamline the support of providing insurance to its residents and helped solidify the ongoing efforts to provide healthcare effectively. Eventus Solutions Group and its partners presented a solution that exceeded the initial goals of the state health benefit exchange, and upon winning the RFP – and completing delivery of the Oracle Service Cloud platform in early September – helped position the state health benefit exchange for success in their upcoming third Open Enrollment.

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