Denver, CO – September 25th, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is supporting global digital transformations and customer engagement strategies with large European-based retailers. Through these transformative consulting projects, Eventus brought deeply experienced operations and technology experts to drive telephony-based Customer Relationship Management (CRM) strategies, implementation, and ongoing managed services.
Using its Plan, Build, Manage Framework, Eventus enabled these top-tier clients to:
- Drive better customer experiences at a lower total cost of ownership
- Provide a true omni-channel customer experience by leveraging on premise and cloud solutions.
- Consolidate and modernize their global telephony and contact center agent desktop platforms.
- Leverage and maximize best-of-breed CX technologies; including Genesys, Pega, Oracle and inContact.