Eventus Solutions Group Continues Expansion into the European Market

Posted by Jill Breen

Sep 18, 2017 6:53:08 PM

 Denver, CO – September 25th, 2017 – Eventus Solutions Group, a globally recognized consulting and managed services firm focused on optimizing customer engagement, today announced that it is supporting global digital transformations and customer engagement strategies with large European-based retailers. Through these transformative consulting projects, Eventus brought deeply experienced operations and technology experts to drive telephony-based Customer Relationship Management (CRM) strategies, implementation, and ongoing managed services.

Using its Plan, Build, Manage Framework, Eventus enabled these top-tier clients to:

 

  • Drive better customer experiences at a lower total cost of ownership
  • Provide a true omni-channel customer experience by leveraging on premise and cloud solutions.
  • Consolidate and modernize their global telephony and contact center agent desktop platforms.
  • Leverage and maximize best-of-breed CX technologies; including Genesys, Pega, Oracle and inContact.
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Eventus Solutions Group Adds Greg Weber as Enterprise Communications Consulting Practice Leader

Posted by Jill Breen

Aug 31, 2017 3:30:16 PM

 

Denver, CO – August 31, 2017 – Eventus Solutions Group, a nationally recognized consulting and managed services firm focused on optimizing customer engagement, today announced its recent addition of Greg Weber as Consulting Practice Leader for Enterprise Communications.

 

Weber comes to Eventus from the office of the CTO at Avaya, where he worked on strategic enterprise communication initiatives, such as launching next-generation technologies to transform how people collaborate. Weber developed patents for methodologies of improving performance of collaboration and customer experience solutions. Weber and his team will focus on enabling Eventus Clients to deliver world-class customer engagement.

 

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Rob Rutledge Joins Eventus Solutions Group as Managing Director

Posted by Mike Donaldson

Mar 29, 2017 6:11:06 PM

Denver, CO – March 29, 2017- Eventus Solutions Group, a global customer engagement and contact center consulting company, today announced its recent addition of Rob Rutledge as managing director.  Rutledge joins founding managing directors Milos Djokovic and Craig Tobin as part of a growth initiative. At Eventus, Rutledge will lead the Strategic Consulting organization and strategic account management.

“We are delighted to add someone with Rob’s distinct talents and leadership ability to head up our Strategic Consulting team,” said Djokovic. “Rob’s expertise in customer success and digital transformation enables Eventus to address the growing global demand for our consulting services.”

Rutledge comes to Eventus from Accenture, where he led management consulting work at one of their five largest clients. Rutledge spent several years in Australia heading up management consulting for Accenture’s Asia-Pacific business with clients in China, Korea, and Japan. Many of his projects involved significant business transformation.

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Eventus Sponsors Oracle Modern Service Experience Conference

Posted by Mike Donaldson

Mar 22, 2017 12:31:03 PM

Denver, CO – Eventus Solutions Group, a global customer engagement and contact center consulting company, today announced it is a Silver sponsor of the upcoming Oracle Modern Service Experience conference.  This premiere Oracle user event takes place April 25-27, 2017 at Mandalay Bay Hotel in Las Vegas, NV. 

 “We are excited to be a part of Oracle Modern Service Experience 2017.  This sponsorship demonstrates our close relationship with and ongoing investment in our partnership with Oracle,” said Mike Placido, Senior Vice President at Eventus who heads up the Oracle partnership. “Eventus has participated in this event since its inception, and we are delighted to be expanding our role again this year.”

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Eventus Solutions Group Moves Headquarters to Accommodate Growth

Posted by Mike Donaldson

Mar 13, 2017 10:31:00 AM

Denver, CO – Eventus Solutions Group, a nationally recognized customer engagement and contact center consulting company, today announced it has moved its headquarters into a new 13,500 square foot facility at 9777 Pyramid Court in Englewood, CO.  The new location provides additional workspace as Eventus continues to grow in response to increased market demand for its services.

 “We needed to make a significant increase in staffing and capacity in our Command Center to satisfy growing demand for our Contact Center Operations Managed Services,” said Milos Djokovic, Eventus Solutions Group Managing Director. “Our new space allows us to immediately double the headcount capacity of our hardened Command Center facility, with room for additional growth in the future.”

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Eventus Helps Mortgage Servicer Increase Agent Efficiency and Regulatory Compliance with Knowledge Management

Posted by Mike Donaldson

Nov 29, 2016 11:20:17 PM

DENVER CO –  According to a recent survey, only 50% of call center agents have access to a knowledgebase with free text search.  When one of America’s largest mortgage loan servicers set out to improve efficiency and regulatory compliance, they turned to the contact center consulting experts from Eventus Solutions Group to deploy Oracle Service Cloud Knowledge Management with integrated agent and borrower portals.  Eventus also initiated the content migration process and helped this company establish a knowledge governance process.

Before the 2008 financial crisis, the bulk of the regulatory and compliance burden on the mortgage industry fell on the lenders that originated loans, not the administrators that serviced them.  However, new regulatory and compliance requirements resulting from Dodd-Frank and the Consumer Financial Production Bureau have shifted the focus to the mortgage servicers that interact with consumers over the life of the mortgage. These regulatory changes have had significant cost impact throughout the mortgage servicing industry, forcing industry players to find ways to reduce costs in some areas so they could boost resources focused on compliance. 

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Public Pension Plan Partners with Eventus Contact Center Consulting Experts to Improve Operational Efficiencies

Posted by Mike Donaldson

Oct 18, 2016 8:00:00 AM

DENVER CO - Contact Center executives strive to balance two competing objectives: providing excellent service and reducing operating costs. In an environment where operational efficiencies are key to providing cost effective service, the executives running a contact center for one of the nation’s largest public pension plans had a significant challenge improving operational performance to more efficiently service current workers and future retirees with an outdated organizational structure, cumbersome processes, and inefficient technology. To help them, they hired the contact center consulting experts from Eventus Solutions Group to shore up their contact center to improve organizational alignment, operations, and member service.

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Eventus Solutions Group Completes Siebel Modernization Project for State Health Benefits Exchange

Posted by Mike Donaldson

Sep 21, 2016 7:17:00 PM


DENVER, CO – Some states have chosen to offer state-based official health insurance marketplaces to meet the requirements of the federal Affordable Care Act.  As with all health insurance marketplaces, the goal is to help residents lower their healthcare costs, promote health and eliminate health inequalities. After completing the second open enrollment, a state health benefit exchange identified the need to update their CRM platform and improve their operations to serve customers better, gain insightful information and enhance their overall operations.  To help facilitate this, an RFP was issued in 2016 identifying the needs and Eventus Solutions Group was chosen as part of a larger team to help implement overall contact center changes. This is Eventus's third Oracle Service Cloud platform installation for a state-based Health Benefit Exchange.  

When starting the process to improve their contact center in early 2016, the state health benefit exchange was looking for a unique solution including contact center sourcing and technology that was cost effective, provided needed improvements to streamline the support of providing insurance to its residents and helped solidify the ongoing efforts to provide healthcare effectively. Eventus Solutions Group and its partners presented a solution that exceeded the initial goals of the state health benefit exchange, and upon winning the RFP – and completing delivery of the Oracle Service Cloud platform in early September – helped position the state health benefit exchange for success in their upcoming third Open Enrollment.

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Multinational Risk Management Company Partners with Eventus Solutions Group to Optimize Worldwide Contact Center Technologies

Posted by Mike Donaldson

Sep 19, 2016 10:35:01 AM

DENVER, CO -- Contact center executives strive to balance two competing objectives:  providing excellent service and doing so cost effectively.  In an environment where Omnichannel communications are key to providing a competitive difference, implementing and sustaining contact center technologies is critical.  The executives running contact centers for one of the world’s largest risk management companies had a large challenge to overcome to remain competitive in the ever-changing competitive landscape with inefficient and non-scalable technologies. To help them, they hired the contact center consulting experts from Eventus Solutions Group to help improve voice channel experiences, expose external client portals and to modernize their knowledgebase environment to a more advanced platform.

Companies often leverage disparate systems across multiple customer channels within their contact centers.  They typically struggle with maintaining and expanding ongoing operations while updating the supporting systems due to the inherent process complexity involved.  To help manage ongoing costs, contact centers leverage existing systems and often create multiple workarounds that directly impact the customer while incrementally increasing cost and reducing customer satisfaction. Due to the nature of this Client’s business, they have customers everywhere, along with multiple contact centers distributed geographically.

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Things I Wish I Knew Before Switching Our Contact Center to The Cloud

Posted by Mike Donaldson

Jul 29, 2016 1:25:05 PM

DENVER, CO -- For years, organizations have been hearing about the benefits of moving to the cloud and the many reasons cloud-based applications make sense for organizations large and small. While it is easy to find information on why the Cloud is the next big thing, it is much harder to find good information on how to migrate to the cloud successfully and what to expect along the way. In this webinar, the contact center consulting experts from Eventus Solutions Group are partnering with Five9, a leading provider of cloud contact center software, to share some valuable lessons that will help demystify this important evolution of the modern contact center. 

You will learn:

  • Why technology is just one critical consideration when moving to the cloud
  • Challenges that must be addressed to ensure a smooth migration to the cloud
  • Lessons learned and customer insights after moving to the cloud

Speakers:

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