While predictions abound this time of the year, I have only one – that change will be the only constant as we head into the third digital decade of the 21st century. And why not! If nothing changes, we stay the same. We don’t evolve or get better. We need new ideas. We need positive change. We need progress.

As the impact of a differentiating Customer Experience (CX) continues to drive investment in delivering not only a great CX, but competitive CX, the trend towards outsourcing contact centers is continuing to rise, with no end in sight.

The epic rises and falls of great companies that failed to adapt to changing technologies have now become legendary. Of the 500 companies on the Fortune 500 list in 1955, only 60 remained by 2017 — and in 2019, we’re seeing the enterprise value of companies that have failed to adapt decline as challengers roll out new products, services and business models that are simply more convenient and less expensive than traditional alternatives.

This week, hundreds of Eventus team members are gathering in Denver as we always do every year.
We are celebrating ten years of success and growth, while preparing for another big year ahead as we continue to onboard new clients while deepening relationships with our existing clients, many whom have been with us from the beginning.

2019’s holiday shopping season is well underway, with blockbuster Black Friday and Cyber Monday record numbers reported from retailers in the US and other countries for whom e-commerce is changing the way consumers discover products, compare prices, place and receive their orders.

We’re officially in the middle of open enrollment for healthcare insurance plans, and contact centers have geared up again to help customers make their decisions for their 2020 coverage, whether they receive that through their employer, through private insurance, or through government supported healthcare exchanges.

One of the unintended consequences of digital transformation within large enterprises and service providers to those enterprises is massive and exponentially growing data fragmentation.

Milos Djokovic, Founder, CEO and Managing Director of Eventus Solutions Group, a Customer Experience and Contact Center company serving large enterprises across all major vertical markets, has been accepted into Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs, and technology executives.

What accounts for the dramatic growth of the customer experience management market? Research from MarketsandMarkets forecasts this market will grow from $6 billion in 2017 to over $16 billion in 2022, nearly tripling revenues across a wide range of offerings and service providers.

As the world of Customer Experience evolves, and as enterprises and organizations are now seeing the return on investing in ensuring customer happiness, there are many companies like ours seeking to win their business on many levels.

As a long-time supporter of St. Jude, Eventus is honored and excited to share that we are currently the #1 top fundraising team in Denver for the annual St. Jude Walk/Run to End Childhood Cancer, raising over $11,000 for St. Jude.