Eventus Receives Pega Partner Award for Excellence in Digital Transformation
Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today announced it is being honored by Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, following its successful implementation of Pega Customer Service™ for a major North American retailer.
Reach a Specialist in Minutes Through Healthcare Contact Center Expert Routing
The advantages and benefits of medical call centers – whether they are run by hospitals, clinics, government agencies like the U.S. Veterans Administration, employee benefits providers, pharmacies, or healthcare insurance companies – are becoming clearer every day.
Bringing Cloud CX Down To Earth in 2020: What We Learned and Why It Matters
Those of us who have been in the call center – then contact center – and now customer experience (CX) industry are more than comfortable with change. In fact, it is when things do not change that we become uncomfortable.
Latest IntelligenceHub Release Enhancements and Features
We’re delighted to announce several exciting new capabilities have been added to our IntelligenceHub platform.
Eventus Expands COVID-19 Rapid Response Program
Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today announced they have implemented and are continuing to expand Work From Home (WFH) solutions that are making an immediate difference today, and pave the way for more efficient remote working going forward.
Accelerating Innovation from CX to PX Contact Center Technologies Applied to Improve Patient Experience
Telemedicine and telehealth have been in existence for nearly twenty years, but the adoption rate has been slower than other Internet-based services in large part due to rigorous regulation.
Telemedicine is Inevitable and With the Application of Customer Experience to Patient Experience, Contact Center Expertise Will Drive Successful Outcomes
Rising healthcare costs and the growing need for access to affordable health care are driving Americans to telemedicine. The convenience, efficiency, and affordability of this care model are becoming appealing options for both patients, hospitals, private practices and insurance providers.
At Times Like These, How We Respond Matters More Than Ever
Every individual, every family, every company and organization have had their lives changed by the global health crisis, the COVID-19 Coronavirus pandemic. In order to reduce the spread of the disease and to protect entire nations and economies, sacrifices are being made.
Coping with COVID-19 Call Volumes and Overwhelming Challenges
There is no letting up of the spread of COVID-19, as the global pandemic continues to move through the world’s largest countries, including the U.S., and now India and other densely populated regions where containment has been a challenge, along with treatment.
Eventus Creates Breakthrough Methodology for Creating Orchestrated Customer Experience
Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today introduced a new whitepaper titled “The Orchestrated Customer Experience: CX Transformation Delivered by a Modernized Contact Center Framework.”
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center
The impact of Coronavirus continues to grow exponentially, causing entire countries to shut down, entire regions to be quarantined, and public fears to skyrocket.Given the confusion regarding diagnosing and treating this potentially deadly infection, the contact centers of healthcare providers and insurance companies are struggling to manage escalating volume.
Data Driven, Customer Defined: Data For The Sake of CX Improvement
With the amount of data available today, and the increasing sophistication of systems and applications designed to support contact center and omnichannel CX solutions, it can be tempting to focus on the insights data captured and analyzed can deliver when it comes to operational improvements.