Eventus Sponsors Live Webinar On Managing Oceans of Data in the Contact Center
September 24, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions, and contact center technology company has announced the are sponsoring a Customer Magazine live webinar on Tuesday, October 20, 2020, 12:30 pm ET | 9:30 am PT.
St. Jude Walk/Run – Virtual Event: Let’s Cure Childhood Cancer. Together.
On September 26, participants nationwide will be celebrating St. Jude’s first-ever virtual walk/run event in honor of Childhood Cancer Awareness Month. Eventus Solutions Group has created a corporate team to join the virtual event this year and will be matching all contributions for our team dollar for dollar. With the support and donations toward our 18 members, we’ve been able to raise 80% of our fundraising goal and have become the top fundraising team in the Denver area this month! With your help and support, we can continue to fundraise and spread awareness in honor of Childhood Cancer Awareness Month.
With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save
Vasupradha Srinivasan, Senior Analyst at Forrester, and one of the top thought leaders in the contact center technology industry, wrote last week, that contact centers responded to the global health crisis with “an amazing tenacity and resourcefulness in solving for people, technology and business continuity.” In her blog and a related video, she explains that while the learning curve was steep in many cases, including making the shift to cloud-based agents and managers given work@home requirement, operators are now in a position to institutionalize the best practices.
Blue Cross Blue Shield Company Saves Over $40m with Customer Service Transformation
In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose importance is skyrocketing. Companies who use system upgrade or replacement projects as a platform to redefine their customer and agent experiences can create transformational capabilities if they approach the project with the right mindset.
Use Pega to transform your contact center’s performance
In the search for differentiation, especially in a COVID environment, companies should search to re-invent their approach to business, especially in electronic channels whose importance is skyrocketing. Companies who use system upgrade or replacement projects as a platform to redefine their customer and agent experiences can create transformational capabilities if they approach the project with the right mindset.
Real-Time Contact Center Capabilities: More Important Than Ever?
Knowing exactly what is going on in a contact center by recording and analyzing every interaction between what transpires between customers and agents and understanding how well agents are adhering to compliance and quality guidelines have always been critical to success.
EVENTUS Introduces Near to Real Time Reporting With IntelligenceHub™ Release
August 20, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions, and contact center technology company has announced a new release of the popular IntelligenceHub™ business intelligence platform.
It is Time for Real Time, All the Time, as Contact Centers Transform
We have been working for months to develop near to real time reporting as part of IntelligenceHub™ capabilities, and our team is very proud to announce this new feature is now available.
Contact Center and Customer Experience Leader Karl Holzthum Joins Eventus as Senior Vice President
Aug 4, 2020, Denver, CO – Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today announced the addition of CX industry veteran Karl Holzthum as Senior Vice President.
Leave No Customer Behind: Be There and Be Great by Leveraging Data Analytics and Insights
There is no question that big brands, enterprises, small and medium businesses, government agencies and other organizations now understand the value of cultivating long-term, loyal relationships.
There is also no question that this and future generations have come to expect fast, friendly, accurate service with happy endings, on their terms, on their timetable, and on the channels of their choice.
Introducing Our New IntelligenceHub™ Whitepaper
Today we are pleased to announce we have published a new whitepaper focused on the challenges and opportunities big data is bringing to contact centers and CX platforms.
Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms
It has been a challenging four months in the contact center and CX industry, with news coming out every day on the successes and failures to control the spread of the COVID-19 virus. Businesses, from small and medium to the largest enterprises in the world have had to scramble to keep up with new government mandates, financial instability, uncertainty in every realm of life, and recovering after having to put in place plans that go beyond traditional Business Continuity Planning.