Every Event an Opportunity

Passing the Test: Cloud Agility, Cultural Resilience in the Age of COVID-19 Contact Center Shifts

Passing the Test: Cloud Agility, Cultural Resilience in the Age of COVID-19 Contact Center Shifts

Operating contact centers and developing CX innovations has never been easy. I’ve been in this industry for three decades , have been CEO of three CX related businesses, founded, built and sold a virtual contact center business, have run large portions of two of the world’s largest and most successful contact center BPOs in the world (TTEC and Sitel), and today am leading the Strategy and Consulting group at Eventus.

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Will Identity Verification Automation Change Contact Center and CX Dynamics For Good?

Will Identity Verification Automation Change Contact Center and CX Dynamics For Good?

There is a perfect storm brewing during this time of COVID-19 as the contact center and CX industries have been forced to pivot to Work From Home models, converting hundreds of thousands of agents around the world to remote employees, even as engagement volumes are skyrocketing, and cyber attacks designed to steal private information are pervasive.

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Eventus Receives Pega Partner Award for Excellence in Digital Transformation

Eventus Receives Pega Partner Award for Excellence in Digital Transformation

Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today announced it is being honored by Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, following its successful implementation of Pega Customer Service™ for a major North American retailer.

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Eventus Expands COVID-19 Rapid Response Program

Eventus Expands COVID-19 Rapid Response Program

Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today announced they have implemented and are continuing to expand Work From Home (WFH) solutions that are making an immediate difference today, and pave the way for more efficient remote working going forward.

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