Every Event an Opportunity

Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence

Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence

Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual customer), security (ensuring compliance with increasingly strict privacy regulations), automation (smarter and smarter bots), augmentation (natural language processing and the development of avatars), emotion sensing, voice-to-text translation (and related search for coaching and audits) and, of course, any and all Artificial Intelligence (AI) applications which we’re seeing more of in 2020.

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Cloud Providers & The Contact Center Market: How AWS & Their Competitors Are Approaching the CX Industry

Cloud Providers & The Contact Center Market: How AWS & Their Competitors Are Approaching the CX Industry

For decades, the contact center industry has been dominated by traditional software, networking and outsourcing companies, with large enterprises often making decisions based on balancing the costs of customer service with the quality of customer experience, and looking at customer service at times as a “necessary evil” rather than a “great opportunity” to become more competitive.

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IntelligenceHub™ 3.0 is Here!

IntelligenceHub™ 3.0 is Here!

The IntelligenceHub team at Eventus has been hard at work for months, interacting with our clients, gathering their requirements, working with our tech vendors and our partner Tableau to develop the third mega release of our CX-as-a-Service (CXaaS) platform which is growing more popular with every implementation.

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Customer Experience as a Service: Introducing CXaaS Through This Special Report From CCW Digital Sponsored By Eventus

Customer Experience as a Service: Introducing CXaaS Through This Special Report From CCW Digital Sponsored By Eventus

This week Contact Center Week Digital published a Special Report on a modern vision for Customer Experience as a Service, or CXaaS. We enjoyed collaborating with Matt Wujciak, Digital Writer and Editor of CCW Digital’s Customer Management Practice, Brian Cantor, Principal Analyst CCW Digital, and Alison Lichtenstein, Head of CX Design for Dow Jones.

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Great Expectations: CX For Generations to Come

Great Expectations: CX For Generations to Come

Last summer, while driving to the mountains in Colorado, my then ten-year old daughter announced, “I want to watch episode three, season two of Mako Mermaids.” This proclamation was not to me or my wife, but rather to her tablet – which delivered exactly what she requested in a matter of seconds. When I was a kid, I felt fortunate to play the license plate game (and I still haven’t seen one from North Dakota even today)!

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