Site Selection

Choosing a location for your contact center - either internal or outsourced is often a critical decision for most organizations.  Understanding demographics, sustainable resourcing, and alignment with an organizations culture are a few of the areas necessary to choosing a prosperous site.  Eventus can help organizations better understand the influencing factors needed for an organization make critical decisions about where to locate and who will service their customers.
 

Contact Center Buildout

Erecting a contact center is a blend of accommodating agent needs, fostering culture and aligning with the desired customer experience.  Eventus has experience from choosing locations, floor layout and workspace optimization that assist with creating an efficient, endearing and productive environment.  Delighting customers begins with balancing costs while cultivating an environment where resources want to work and deliver the desired customer experience.
 

Network Design and Buildout

With the continued economic globalization of most industries, being able to provide a consistent customer experience while managing costs often leads to multiple contact centers across different locations.  Eventus knows about designing and implementing data and telephony networks that can sustain multi-site environments while leveraging IP infrastructure technologies.  Having a reliable infrastructure enables companies to rapidly deploy contact centers as needed while being able to optimize operational costs. 

 

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