Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Experience Design
Managed Solutions
Strategy
Consulting
Technology
Operations
Enabling Innovations
Who We Do Business With
2 of Top 5
Retail/E-Commerce Companies
3 of Top 20
US Health Organizations
2 of Top 3
US Telecommunications Companies
1 of Top 2
Global Hospitality Providers
2 of Top 5
Multi-Level Marketing Companies
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Every Event an Opportunity
Security, Identity, Efficiency, and Quality Control Will Scale Successful W@H CX Platforms
It has been a challenging four months in the contact center and CX industry, with news coming out every day on the successes and failures to control the spread of the COVID-19 virus. Businesses, from small and medium to the largest enterprises in the world have had to scramble to keep up with new government mandates, financial instability, uncertainty in every realm of life, and recovering after having to put in place plans that go beyond traditional Business Continuity Planning.
Stronger Than Ever: How the Rapid Move to Home Agents Brings New Requirements into Focus
While there has been some resistance to moving physical contact centers online in the context of the global health crisis, most brands are embracing the need to protect agents and managers by pivoting (quickly) to home-based agents.
The Big CX Leap to Cloud: Beyond Contact Center
The news is filled with stories about contact centers forced to respond to Work From Home (WFH) models given the COVID-19 global pandemic, which leaves no region untouched – including North America, Europe, Asia, Central America, South America and other regions known for their on and off-shore contact center successes.
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