Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
Experience Design
Managed Solutions
Strategy
Consulting
Technology
Operations
Enabling Innovations
Who We Do Business With
2 of Top 5
Retail/E-Commerce Companies
3 of Top 20
US Health Organizations
2 of Top 3
US Telecommunications Companies
1 of Top 2
Global Hospitality Providers
2 of Top 5
Multi-Level Marketing Companies
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Every Event an Opportunity
Eventus Creates Breakthrough Methodology for Creating Orchestrated Customer Experience
Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact center technology company, today introduced a new whitepaper titled “The Orchestrated Customer Experience: CX Transformation Delivered by a Modernized Contact Center Framework.”
A Healthy Response to Global Coronavirus Pandemic Through Operational Excellence in the Contact Center
The impact of Coronavirus continues to grow exponentially, causing entire countries to shut down, entire regions to be quarantined, and public fears to skyrocket.Given the confusion regarding diagnosing and treating this potentially deadly infection, the contact centers of healthcare providers and insurance companies are struggling to manage escalating volume.
Data Driven, Customer Defined: Data For The Sake of CX Improvement
With the amount of data available today, and the increasing sophistication of systems and applications designed to support contact center and omnichannel CX solutions, it can be tempting to focus on the insights data captured and analyzed can deliver when it comes to operational improvements.
Download our eBook to learn more about the Eventus story, strategy and systems.