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Conquering the Budget Struggle for Contact Center Transformation

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Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.
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Three Call Center Metrics You Should be Tracking – But Probably Aren’t

Three Call Center Metrics You Should be Tracking – But Probably Aren’t

When it comes to measuring the success of your customer call center, there’s no shortage of lists telling you which metrics to track. Many of these focus on Average Handle Time, with Case Processing Time close behind. Call Volume is a big one too. In fact, almost every resource out there lists these, along with First Call Resolution, Drop/Abandonment Rate, and Average Time in Queue among the “top ten most important” call center metrics.

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