Provide individual trending analysis for better understanding of where the Contact Center Agent needs further training or development. This information also aids in recognizing and celebrating the agents strengths and allows for best practices to be identified. Through improved agent performance, you should also see an increase in CSAT.
CSAT Analysis identifies how the customer views the services that are being provided, delivering insights to pinpoint areas that may negatively impact the business and drive development of processes to implement designed to improve customer satisfaction.
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