The Benefits of SaaS for Government Contact Centers Webinar Replay

According to a 2013 survey by NASCIO, 74% of State CIOs have at least one application in the cloud, up from 33% in 2010.


Managing Director, Craig Tobin stars in this Oracle webinar hosted by Eventus friend and partner Spencer Stern covering the multiple benefits government organizations can receive by moving their contact center operations to applications running on a cloud infrastructure.

This webinar helps the viewer to:

  • Differentiate between the various cloud approaches for different levels of governments

  • Determine the viability of moving contact center operations to SaaS
  • Understand the expectations of your constituency

  • Build internal support for SaaS deployments

  • Develop and articulate the SaaS value proposition for your agency
  • Quantify the business and process benefits of a SaaS implementation
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