While many specialist firms specialize in either customer engagement operations or technology, Eventus offers unmatched deep domain expertise in both. By combining these skills, we deliver breakthrough results for our clients by bridging the gaps between operations, sales, marketing and IT organizations to create compelling, cost-effective customer experiences.
In addition to the above, the Eventus business model is also a differentiator. Some other firms leave the hard work of operationalizing their recommendations or living with the systems they implemented to others. We support all three phases of a customer engagement initiative: Plan, Build and Manage. The cost estimates our strategic consultants develop are not just estimates – they are firm quotes we honor when we perform implementation work. And once a new CRM or telephony system goes live, our managed services teams are ready and willing to provide ongoing administrative support.