As many Clients know there are dozens of technology components that must work together in order to deliver a robust and cost effective customer service capability. In addition to CRM Application Development services Eventus provides you a one-stop solution for all your technology infrastructure needs. Whether it’s moving your telephony infrastructure to the Cloud or improving your customer service web capabilities Eventus has extensive experience and solutions available.
|CRM||Web||Telephony||Dedicated Mobile Apps|
|Billing||Social Media||CTI||Smart Phone|
|Best Offer Management||Co-Browse||SIP/VOIP||iPad|
|Unified Desktop||Self-Service||SMS||Windows Phone|
Eventus differs from typical System Integrators in three ways:
Eventus offers CRM Application Development services and has successfully delivered over 80 projects for its Clients. Our team has an emphasis on Cloud CRM solutions and is a Gold Partner with Oracle for Oracle Service Cloud solution development. We are also partnered with salesforce.com for our systems integration capability especially with our focus on contact centers solutions. We help clients build capabilities that drive revenue, reduce call handling time by making the agent more efficient, improve the customer experience and help your management get the insight they need into your customer interactions.
Eventus has delivered CRM Application solutions in several areas of expertise:
Maximizing new voice strategies is an important consideration for modernizing any contact center. The Eventus team engages with Client subject matter experts (SMEs) to collect all available data for both the IVR and contact center and will lead short-term studies within the contact center as needed. Based on this data we perform an analysis against qualitative observations in the contact center to help prioritize future improvements for the current environment.
Using this information we lay out the approach, costs, timetable and resources required to achieve improvement. Some of the key areas we examine are:
Leveraging the Internet and all of its various communications mechanisms to support Clients is critical in today´s environment. Your customers expect to be able to perform many transactions with your organization in an easy-to-use self service model. Eventus can help you maximize the web channels for your organization.
Our philosophy is to integrate with the CRM Application as many of the channels as possible to give you an integrated view of customer contact history and to empower your contact center agents with knowledge to better serve the customer.
Key components we can help Clients with are:
Whichever platform you select Eventus has a unique development methodology STORM™ which combines agile development with a discovery, requirements and business analysis component rooted in a deep understanding of contact centers. Leveraging our extraordinary group of highly skilled architects, developers, consultants and administrators we ensure your business needs are aligned every step of the way as we develop your application.