While competitors are trying to make the case for the wholesale replacement of Siebel installations, Siebel users now have a new option for modernizing their CRM infrastructure without the risk and expense of a major system transition. In this webinar presented by the immixGroup, you will learn how Eventus Solutions Group is working with Siebel users to modernize their CRM implementations by incorporating elements of Oracle Service Cloud (OSvC) into a hybrid Siebel-OSvC architecture.
This presentation covers:
Doug Dostal is Senior Director, CRM Architecture for Eventus Solutions Group. Doug has over 14 years experience implementing Oracle Service Cloud (formerly Oracle RightNow) both as a standalone system and as a modernization strategy for existing CRM systems including Siebel.