With the arrival of the 'Age of the Customer', a recent report from OVUM Research states that CRM is now the fastest growing category of enterprise software. As more organizations implement new CRM capabilities, the demand for CRM implementation partners is growing. While there are many CRM implementation specialists to choose from, not all CRM implementation partners have equivalent capabilities.
There are major differences when comparing the implementation of the customer service portion of a CRM to a sales force automation integration. This paper recommends 12 questions to ask a potential Service Cloud implementation partner to ensure they are really up to the task of making your implementation successful in a customer care environment.
Download this whitepaper to find out:
Why your partner should not only understand CRM, but other contact center technologies as well such as enterprise communications and workforce management
The role contact center operations expertise and a solid understanding of contact center business practicies play in a successful Service Cloud implementation
How to find out if your partner really understands what it really takes to make omnichannel work for your organization
The critical role post-implementation support plays in a Service Cloud deployment